
Hackney Carriage and Private Hire Service
Changes to the way the Licensing Service works
Following on from Government advice regarding the Coronavirus (COVID-19) pandemic and the 'Road to Recovery', the Service has looked at different ways to help you remain in licence, keep as safe as possible, and support you through the application and renewal processes for all applications.
Shearbridge Depot access
Access to the depot is still restricted unless you have been asked to attend due to very exceptional circumstances. Depot Security staff will not allow anyone access unless they are in possession of an email stating their name and reason for attendance, so please do not attempt to visit the depot without such an email. We are doing this to avoid face-to-face meetings and thereby remove the possibility of spreading the virus between us. Please note that this means that all communications with the Service will be via email only – we will ring you back if we need to speak to you.
For Public Health England guidance please visit guidance on social distancing.
Meet the Hackney Carriage and Private Hire Service Team
Tell us about
Use the following links to tell us about changes that may have occurred since your licence was issued.
- Road Traffic Collision (RTC)
- New Penalty Points on your licence
- Conviction or arrest
- Change of address
- Change of operator
Information for hackney carriage (HC) and private hire (PH) drivers
- Information for hackney carriage drivers
- Information for private hire drivers
- Request a replacement drivers badge
Information for hackney carriage (HC) and private hire (PH) vehicles
- Information for hackney carriage vehicles
- Information for private hire vehicles
- Request a replacement vehicle plate
- Request a Hackney Carriage vehicle crest
- Pay a wasted vehicle test fee
Information for private hire (PH) operators
Effective ways to contact HCPH Service about your licence requirements
Disability awareness
Clean Air Zone information
Hackney carriage information
HCPH conditions
- Vehicle Specification Document (PDF)
- Conditions Book - March 2019 (PDF)
- Driver Suitability Policy - March 2019 (PDF 52kb)
- Agreed changes to conditions - July 2017
- Agreed changes to conditions - 17 February 2016
- Agreed changes to conditions - November 2015