Hackney Carriage and Private Hire Service

Changes to the way the Licensing Service works

Following on from Government advice regarding the Coronavirus (COVID-19) pandemic and the 'Road to Recovery', the Service has looked at different ways to help you remain in licence, keep as safe as possible, and support you through the application and renewal processes for all applications.

Shearbridge Depot access

Access to the depot is still restricted unless you have been asked to attend due to very exceptional circumstances. Depot Security staff will not allow anyone access unless they are in possession of an email stating their name and reason for attendance, so please do not attempt to visit the depot without such an email. We are doing this to avoid face-to-face meetings and thereby remove the possibility of spreading the virus between us. Please note that this means that all communications with the Service will be via email only – we will ring you back if we need to speak to you.

For Public Health England guidance please visit guidance on social distancing.