How we measure up

At Skills for Work we are proud of the quality service we provide for our customers.

We are regularly monitored by external agencies such as Ofsted to ensure the service we offer to our customers is of the highest possible standards.

The following are details of our achievements and latest inspection results.

Our Matrix accreditation

The Matrix Standard is a national quality framework for information, advice and guidance services (IAG), relating to learning and work.

Skills for Work achieved the standard in 2005 and succeeded in gaining re-accreditation in 2008, 2011 and most recently in April 2014.

It is important to Skills for Work that everyone has access to information which is up-to-date, easy to understand and which addresses the wide range of questions and concerns people have about engaging in learning, skills development and employment.

Our customers receive support from our competent staff which is individually tailored to meet their specific needs. Should cases arise where we are unable to meet a customer's individual needs, we are able to refer them to other relevant organisations.

Some people need advice to help them overcome their barriers to learning and work. We support our customers to make realistic and well informed choices that can enable them to achieve their potential and aspirations.

We aim to deliver a high quality experience to our customers, where we focus on the needs and well-being of the individuals we are seeking to support.

Our inspection results

Skill for Work was inspected by Ofsted in March 2014 where all aspects of its provision were judged to be good. A key strength highlighted by inspectors was its partnership working with employers. Inspectors praised the relationship with local business, saying that the service engages very effectively with employers and the local community to provide relevant training that meets their needs well, and described our partnership work with employers as "very productive”.

The Ofsted inspectors awarded the following grades in March 2014:

  • Overall effectiveness Good-2
  • Outcomes for learners Good-2
  • Quality of teaching, learning and assessments Good-2
  • Effectiveness of leadership and management Good-2

Further information on how inspection judgements are made can be found at the Ofsted website.