An overpayment is where you have been paid more Housing Benefit and/or Council Tax reduction than you are entitled to.
If we have paid you too much benefit, you will need to pay the money back.
This could happen if:
We will send you a letter explaining how we have worked out the overpayment.
If you are claiming Housing Benefit we will recover the overpayment from your benefit payments. Overpayments are recovered at standard rates; if you are experiencing hardship because of the repayments you can ask us to recover a smaller amount each week.
If you are no longer claiming Housing benefit we will send you an invoice. You can pay in full or make arrangements to repay the overpayment in instalments with the Council's Debt Recovery department.
If we overpay Council Tax Reduction we will need to remove this from your Council Tax account. You will have more Council Tax to pay. We will issue a new Council Tax Reduction Notice and Council Tax bill which you should make arrangements to pay.
If it was reasonable to expect you to realise that your benefit was wrong or tell us that your circumstances had changed we will ask you to repay the overpayment.
If Housing Benefit has been paid to a landlord we may ask them to repay the overpayment if the reason for it was their fault.
You can appeal against an overpayment within a calendar month from the letter that we send you.
You can appeal against:
Please note: recovery of Housing Benefit overpayments will not start until after the appeal period. Recovery of Council Tax Reduction overpayments will start immediately.
You should not ignore council tax bills or invoices. This may lead to further costs.