Benefits appeals and reviews

We try to make all decisions about your benefit correctly.

You may think that a decision is unfair but we have to make our decisions based on benefits legislation.

If you think that the amount of benefit we are paying you is wrong you can:

  1. Ask for an explanation 
  2. Make an appeal

1. Ask for an explanation of your benefit

  • We will explain how your benefit or an overpayment has been worked out 
  • We will show you the information we have used to do this 
  • If we find a mistake we will correct it and send you a new decision 
  • We will advise you if there is anything else you can do

2. Start a Dispute process

If you've had an explanation but you still disagree with the outcome, you can make a request for reconsideration under the revision request process or under the relevant appeal process. This form can be used if you disagree with a decision about your:

  • Housing Benefit
  • Discretionary Housing Payment
  • Blue Badge

Please note that we will initially use the information to consider this matter under the revision request process. If we can not change the decision in your favour then we will write to you and explain the reasons, you can still use this form to make an appeal following the revision request but dependant upon the type of decision being appealed we may have to write to you for your signature so that we can legally progress your appeal.

Contact details

Visit us
Bradford city centre - Customer Service Centre, Britannia House, Hall Ings, Bradford, BD1 1HX
Keighley - Customer Service Centre, Keighley Town Hall, Bow Street, Keighley, BD21 3PA
Manningham - Customer Service Point, Manningham Library, Carlisle Road, BD8 8BB
Shipley - Customer Service Point, Shipley Library, 2 Wellcroft, Shipley, BD18 3QH
Eccleshill - Customer Service Point, Eccleshill Library, Bolton Road, Eccleshill, BD2 4SR

Call us : 01274 432772
Text message (SMS) : 07786 208 100
Email :

Write to us at:

Benefits Service
Britannia House
Hall Ings

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