Annie – AI Digital Advisor

Bradford Council is introducing Annie, a new AI powered Independence Advisor designed to make it easier for people to find Adult Social Care information and support.

Annie is available 24 hours a day, 7 days a week via WhatsApp and can communicate through text or voice messages in over 40 languages. She helps people find information quickly and independently from their own home.

Annie can support with things like finding local voluntary and community services, activities, equipment or technology solutions, and housing-related information. She connects users to trusted websites and live directories to help them find the right support at the right time.

This new digital service provides an alternative way to access information without needing to contact the Independence Advice Hub during office hours. Annie also supports Bradford Council’s prevention offer by helping people access low-level, vital information early.

Did you know that you can now text Annie our Digital Information Advisor via WhatsApp on 07418 609003 (use this direct link if you are using your mobile) or via our web version of Annie. Annie is multi-lingual and available 24 hours a day, 7 days a week for non-urgent advice and information on Bradford Adult Social Care.

Members of the Bradford Adult Social Care community were involved in the testing of Annie, asking questions and feeding back on any improvements that were needed. Whilst this interactive support through Annie is new to Adult Social Care, users will be encouraged to provide feedback to improve dialogue and processes. To feedback about Annie, please email SIAinbox@bradford.gov.uk.

Watch the video to help understand how Annie works.