Garden waste collection service

The collection of garden waste is not a statutory service, and therefore not a service that the Council is obliged to provide. A charge for the collection of garden waste was introduced in June 2016. Many residents value the garden waste collection service and signed up to the service last year. We had anticipated around 30,000 residents would subscribe and we are pleased that over 34,000 residents signed up and paid for the new service last year.

Residents who want to have their garden waste collected from their home will be able to sign up for the annual service which runs from 1 June 2017 until 31 May 2018, which includes 12 four-weekly collections. There will be no collections between 2 December 2017 and 1 January 2018.

The charge for the annual service is £35, payable in advance. You can request additional bins at the reduced cost of £17.50 per extra bin.

Join or renew the garden waste collection service

If you subscribed to the service last year you will be sent a renewal notice. This will include your unique reference number which will make it easier to renew your subscription.

If you prefer to pay by cash, you can use PayPoint. All you need to do is contact us on 01274 431000 to request a letter of authorisation. You will then need to take the letter to your local PayPoint shop (not Post Office) to pay.

A letter and licence sticker will be sent to confirm you have paid for the service, these will be sent out from 1 April onwards following receipt of payment. The licence sticker must be displayed on your garden waste (brown) bin for it to be emptied. Garden waste bins put out for collection without a valid licence sticker will not be emptied.

The service is offered to all households accessible by our standard (26 tonne) bin wagons. If you don’t already have a garden waste (brown) bin and want to have your garden waste collected you can opt-in to the service. There will be no charge for the bin but you will have to pay the annual fee of £35 for 12 collections.

If you live in a rural area and are currently on a rural round you will need to place your garden waste (brown) bin where your general waste (green) bin is placed for collection.

All garden waste bins remain the property of the Council and can be removed if you do not wish to use or renew the service. If you no longer wish to use the garden waste collection service, you can ask for your brown bin to be removed. Please see the terms and conditions at the bottom of this page for full details.

Yes please!

  • grass cuttings
  • leaves
  • twigs and small branches (cut into small pieces)
  • hedge clippings
  • garden plants and weeds

No thanks!

  • soil, rubble and stone
  • plant pots and seed trays
  • wire or plastic plant ties
  • glass or metal
  • cardboard, plastic and plastic bags
  • dog and cat faeces
  • pet bedding and straw

Do not put garden waste in your general waste (green) bin, contaminated bins will not be emptied. You can take it to your local Household Waste Recycling Centre or you may wish to make your own compost.

Why is garden waste collected in a brown bin?

The brown bin service makes it easy for you to store garden waste and present it at the kerbside. The bin also reduces the lifting for both you and the collection crews.

I have a large garden, can I place extra garden waste at the side of the bin?

We will only collect garden waste that is in the brown garden waste bin. Please do not place extra waste at the side. If you have a large amount of biodegradable garden waste, you can take the excess to your local Household Waste Recycling Centre or request a bulky waste collection.

Can I have an extra garden waste bin?

Yes. You can have as many bins as you want but there will be an additional charge of £17.50 per bin for the service.

I don’t want to pay for the service – what will happen to my bin?

You can keep your bin and use it to store garden waste in until you take it to your local Household Waste Recycling Centre or if you want the bin removing, you can ask for your brown bin to be removed.

Bins put out for collection without displaying a valid licence sticker will not be emptied.

I used to get this service free – why do I have to pay for it now?

The collection of garden waste is not a statutory service, and therefore, not a service that the Council is obliged to provide. However, in order to keep the service which residents value highly and meet some of the budget savings,  a charge was introduced in June 2016.

How do I join the service?

You can join the scheme at any time during the year, however, the same amount will be charged. To get the maximum number of collections, you must sign up by 31 May 2017 (this allows time for your licence sticker to be sent out prior to collections starting).

All you need to do is:

  • Make a payment by using our free App – If you have a smart phone or tablet, payment can also be made by using the free Bradford Council App. The app can be downloaded from the Google Play Store or Apple App Store, just search for Bradford Council.
  • Phone - you can make a payment by calling 01274 431000 – please have your contact details and payment method ready.
  • Pay by cash using PayPoint at local shops (not Post Office) – please call 01274 431000 to request a letter (which will contain a unique reference number) to take with you when making your payment. You will not be able to make a cash payment without your reference number.

Please note – in order to pay at your local PayPoint you must have a letter containing your unique reference number. You can get this by calling 01274 431000.

Alternatively, if you don’t have a debit or credit card you could consider asking a relative or friend to make the payment on your behalf.

How much does it cost?

The annual payment for the service will be £35, payable in advance and is non-refundable.

When does the service run from?

The service will run from 1 June 2017 to 31 May 2018, but there will be no collections from 2 December 2017 to 1 January 2018.

How many collections will there be?

You will receive 12 collections – one every four weeks, with no collections from 2 December 2017 to 1 January 2018.

I haven’t had, or was told that I couldn’t have, a garden waste collection service before – can I have it now?

The service is offered to all households accessible by the standard (26 tonne) bin wagon, so if you don’t already have a garden waste (brown) bin and want to have your garden waste collected you can opt in to the service. There will be no charge for the bin but you will have to pay the annual fee.

What are the alternative ways for disposing of garden waste?

Composting – is a great way of transforming your kitchen and garden waste into a useful resource for your garden. For the latest offers on low cost compost bins, please visit our composting page.

Household Waste Recycling Centres (HWRC) – you can take your garden waste free of charge to your local HWRC.

Please remember - garden waste should not be put in your general waste (green) bin. You should only compost it or take it to your local HWRC.

Can I share my garden waste (brown) bin with my neighbour?

Yes. One of you will have to arrange to pay and register the bin which will then be collected from that address. You can then sort out payment between yourselves, the Council will not get involved in any arrangements or disputes neighbours may have.

What if my licence sticker is damaged or stolen?

You must report a lost, damaged or stolen licence sticker using our online contact us form on our website or call our Customer Contact Team on 01274 431000 as soon as possible, so we can arrange for a replacement licence to be sent.

What if my garden (brown) waste bin is broken?

Bins will be repaired free of charge – just fill in the form online or call 01274 431000 and a member of our crew will come and carry out the required repairs.

What happens if I move house?

The garden waste licence is issued to the property it was originally purchased for, is non-transferable and unfortunately no refunds can be offered if you move. If a householder takes the bin to another property, the crews will not empty it until an active subscription has been made for the new address. You may leave your licence for the new occupants.

Can I cancel my subscription?

You can cancel your subscription at any time during the year by calling our Customer Contact Team on 01274 431000. Unfortunately, we cannot provide a refund.

Will I have to renew my subscription each year?

Yes, it is an annual subscription service. You will receive a renewal letter each year which will include your unique reference number which will make it easier to renew your subscription.

What can I put in my garden (brown) waste bin?

For a full list of what you can put in your bin, please check above or visit our page about what goes in your bins and bags.

If I have more waste can I put it out?

No. We will only collect garden waste presented in a garden waste (brown) bin from properties that have paid for an annual subscription and have the licence displayed on the bin. Any waste presented in unlicensed bins, or in bags, or loosely at the side of the bin will be left by the crew.

If you have large amounts of garden waste each month you may wish to have an additional bin(s). An additional charge of £17.50 per bin will be made.

If you have a large amount as a one off you can pay for a bulky waste collection.

What if my bin is contaminated?

If your bin is contaminated (containing items that should not be put in your bin), then the crew will not empty it, you will not receive another scheduled collection until you have removed the contaminating items from your bin.

What happens in bad weather?

Our crews will work really hard to ensure that any bins presented on time will be emptied whatever the weather, however, very rarely, if we have really bad snowfall, collections may be missed. No refunds will be made.

Garden waste collection service terms and conditions

Please read the terms and conditions before you sign up for our garden waste scheme:

    1. The scheme year runs from 1 June 2017 to 31 May 2018. Collections will not take place from 2 December 2017 to 1 January 2018.
    1. The annual payment for the garden waste collection service will be £35 per bin for 12 collections, running for the period 1 June 2017 to 31 May 2018, which is payable in advance and is non-refundable.
    1. Residents can join the scheme at any time throughout the subscription period, but will be charged the full annual cost. There is no reduction of annual cost for subscriptions made during the year, which will receive fewer collections during the period of the service.
    1. A licence payment is required for each bin presented for collection and each bin presented for collection must display a valid licence.
    1. Accepted methods of payment are by debit/credit card (not Amex or Diners) or cash. Card payments can be made online or by calling 01274 431000. If you have a smart phone or tablet, payment can also be made by using the free Bradford Council App. The app can be downloaded from the Google Play Store or Apple App Store, just search for Bradford Council. If you wish to pay by cash you can use PayPoint – please call 01274 431000 to request a letter (which will contain a unique reference number) to take with you when making your payment. You will not be able to make a cash payment without your reference number.
    1. There are no refunds or part refunds for the cancellation of the service part way through the year.
    1. The Council reserves the right to remove any bins from a property if payment is not received for the service for the subsequent year.
    1. If there is evidence of misuse of the service or the brown bins by the resident, then the service may be cancelled and the bin removed.
    1. The Council will empty the 240 litre brown bin on a four weekly basis (with no collection from 2 December 2017 to 1 January 2018) providing a valid licence is displayed on each bin presented for collection.
    1. Collections are made according to your allocated day, although this may change to due to exceptional circumstances.
    1. The Council reserves the right to alter collections if required. During periods of severe weather the Council reserves the right to suspend collections. Notice of this will be posted on the website.
    1. All garden waste must be contained within the bins provided by the Council. Any waste not contained in a bin provided by the Council will not be collected. Additional bins can be supplied free of charge, however a reduced licence fee of £17.50 will be charged for an additional licence that will be required when ordering an additional bin.
    1. Brown bin(s) remain the property of the Council. Residents are responsible for the cost of replacement for any loss, theft or damage to the Council’s bins other than that caused by the emptying process (currently the cost of a replacement bin is £17). In the event that a licence sticker is damaged, or is lost while attached to a bin, a resident should contact the Council for a replacement.
    1. The bins will be supplied clean and in a useable condition. The registered person is responsible for the general condition and cleaning of the brown bin whilst in their possession.
    1. Bins should be presented on the kerbside by 6.30am on the day of collection, unless alternative arrangements have been made.
    1. Lids of bins containing garden waste must be fully closed. The Council reserves the right not to empty bins when the lids are not fully closed as this may cause damage to the lids whilst being mechanically emptied.
    1. The wheeled bin should be removed from the public highway (including associated pavements / footways/verges etc) as soon as possible after collection.
    1. Should collections be missed due to circumstances beyond the Council’s control, every effort will be made to re-schedule the collection.
    1. An assisted collection is available for residents who are physically unable to manage the brown wheeled bin and where there is nobody living at the premises capable of moving the bins. If this service is already in place for your refuse and recycling bins, it will automatically be arranged for your brown bin. All bins must be left in an easily accessible location for the collection crew to empty and return the bin from its normal stance within the property boundary.
    1. The Council reserves the right not to empty/collect any bin that in its reasonable opinion poses a health and safety to the collection operatives or is overflowing or overweight. A notice will be placed on the bin by the crew to identify it as being overweight when they are either not able to move the bins, or the vehicle is not able to lift the bin to empty it. If the bin is too full or overweight it is your responsibility to remove item(s) prior to the next collection. If you fail to do so we may remove the bin.
    1. Only garden waste may be placed loose in the brown wheeled bin. Garden waste includes grass cuttings, tree and hedge clippings, weeds excluding controlled weeds such as Giant Hogweed and Japanese Knotweed and plants, leaves, twigs and bark, dead flowers, raw fruit and veg from the garden, but not large branches, turf, earth, soil, stones, gravel etc. Garden waste must not be placed in plastic bags, as this affects the composting process.
    1. Contaminated bins (i.e. bins containing incorrect materials) will not be emptied. If the bin is contaminated it is your responsibility to remove the item(s) of contamination prior to the next collection. If the contamination continues, we may remove the bin.
    1. The garden waste licence is only valid for the property of which it was originally purchased and is non-transferable. We cannot offer a refund if you move within or outside of the district or to a property where you no longer require the garden waste service. However, you may leave your licence for the new occupants if there is any term remaining.
    1. You may cancel your subscription at any time during the subscription period. There will be no refunds if leaving part way through the year.
    1. We will contact you in advance to renew your subscription.

Please note that garden waste (brown) bins put out for collection without displaying a valid licence sticker will not be emptied.

Underline image

Stay connected Image of an envelope

Sign up for email updates about waste and recycling

Other pages in this section

Rate this page

The feedback you provide will help us continue to make improvements to our website.

Go

Council Switchboard : 01274 432111

Council Address : Britannia House, Hall Ings, Bradford BD1 1HX


© 2017 City of Bradford Metropolitan District Council