The collection of garden waste is not a statutory service, and therefore not a service that the Council is obliged to provide. A charge for the collection of garden waste was introduced in June 2016. Many residents value the garden waste collection service and signed up to the service last year. We had anticipated around 30,000 residents would subscribe and we are pleased that over 34,000 residents signed up and paid for the new service last year.
Residents who want to have their garden waste collected from their home will be able to sign up for the annual service which runs from 1 June 2017 until 31 May 2018, which includes 12 four-weekly collections. There will be no collections between 2 December 2017 and 1 January 2018.
The charge for the annual service is £35, payable in advance. You can request additional bins at the reduced cost of £17.50 per extra bin.
If you pay by 31 May 2017 your payment will be reduced to £30, during this period each additional bin will be charged at £15 per bin.
If you subscribed to the service last year you will be sent a renewal notice. This will include your unique reference number which will make it easier to renew your subscription.
If you prefer to pay by cash, you can use PayPoint. All you need to do is contact us on 01274 431000 to request a letter of authorisation. You will then need to take the letter to your local PayPoint shop (not Post Office) to pay.
A letter and licence sticker will be sent to confirm you have paid for the service, these will be sent out from 1 April onwards following receipt of payment. The licence sticker must be displayed on your garden waste (brown) bin for it to be emptied. Garden waste bins put out for collection without a valid licence sticker will not be emptied.
The service is offered to all households accessible by our standard (26 tonne) bin wagons. If you don’t already have a garden waste (brown) bin and want to have your garden waste collected you can opt-in to the service. There will be no charge for the bin but you will have to pay the annual fee of £35 for 12 collections.
If you live in a rural area and are currently on a rural round you will need to place your garden waste (brown) bin where your general waste (green) bin is placed for collection.
All garden waste bins remain the property of the Council and can be removed if you do not wish to use or renew the service. If you no longer wish to use the garden waste collection service, you can ask for your brown bin to be removed. Please see the terms and conditions at the bottom of this page for full details.
Do not put garden waste in your general waste (green) bin, contaminated bins will not be emptied. You can take it to your local Household Waste Recycling Centre or you may wish to make your own compost.
The brown bin service makes it easy for you to store garden waste and present it at the kerbside. The bin also reduces the lifting for both you and the collection crews.
We will only collect garden waste that is in the brown garden waste bin. Please do not place extra waste at the side. If you have a large amount of biodegradable garden waste, you can take the excess to your local Household Waste Recycling Centre or request a bulky waste collection.
Yes. You can have as many bins as you want but there will be an additional charge of £17.50 per bin for the service.
You can keep your bin and use it to store garden waste in until you take it to your local Household Waste Recycling Centre or if you want the bin removing, you can ask for your brown bin to be removed.
Bins put out for collection without displaying a valid licence sticker will not be emptied.
The collection of garden waste is not a statutory service, and therefore, not a service that the Council is obliged to provide. However, in order to keep the service which residents value highly and meet some of the budget savings, a charge was introduced in June 2016.
You can join the scheme at any time during the year, however, the same amount will be charged. To get the maximum number of collections, you must sign up by 31 May 2017 (this allows time for your licence sticker to be sent out prior to collections starting).
All you need to do is:
Please note – in order to pay at your local PayPoint you must have a letter containing your unique reference number. You can get this by calling 01274 431000.
Alternatively, if you don’t have a debit or credit card you could consider asking a relative or friend to make the payment on your behalf.
The annual payment for the service will be £35, payable in advance and is non-refundable.
The service will run from 1 June 2017 to 31 May 2018, but there will be no collections from 2 December 2017 to 1 January 2018.
You will receive 12 collections – one every four weeks, with no collections from 2 December 2017 to 1 January 2018.
The service is offered to all households accessible by the standard (26 tonne) bin wagon, so if you don’t already have a garden waste (brown) bin and want to have your garden waste collected you can opt in to the service. There will be no charge for the bin but you will have to pay the annual fee.
Composting – is a great way of transforming your kitchen and garden waste into a useful resource for your garden. For the latest offers on low cost compost bins, please visit our composting page.
Household Waste Recycling Centres (HWRC) – you can take your garden waste free of charge to your local HWRC.
Please remember - garden waste should not be put in your general waste (green) bin. You should only compost it or take it to your local HWRC.
Yes. One of you will have to arrange to pay and register the bin which will then be collected from that address. You can then sort out payment between yourselves, the Council will not get involved in any arrangements or disputes neighbours may have.
You must report a lost, damaged or stolen licence sticker using our online contact us form on our website or call our Customer Contact Team on 01274 431000 as soon as possible, so we can arrange for a replacement licence to be sent.
Bins will be repaired free of charge – just fill in the form online or call 01274 431000 and a member of our crew will come and carry out the required repairs.
The garden waste licence is issued to the property it was originally purchased for, is non-transferable and unfortunately no refunds can be offered if you move. If a householder takes the bin to another property, the crews will not empty it until an active subscription has been made for the new address. You may leave your licence for the new occupants.
You can cancel your subscription at any time during the year by calling our Customer Contact Team on 01274 431000. Unfortunately, we cannot provide a refund.
Yes, it is an annual subscription service. You will receive a renewal letter each year which will include your unique reference number which will make it easier to renew your subscription.
For a full list of what you can put in your bin, please check above or visit our page about what goes in your bins and bags.
No. We will only collect garden waste presented in a garden waste (brown) bin from properties that have paid for an annual subscription and have the licence displayed on the bin. Any waste presented in unlicensed bins, or in bags, or loosely at the side of the bin will be left by the crew.
If you have large amounts of garden waste each month you may wish to have an additional bin(s). An additional charge of £17.50 per bin will be made.
If you have a large amount as a one off you can pay for a bulky waste collection.
If your bin is contaminated (containing items that should not be put in your bin), then the crew will not empty it, you will not receive another scheduled collection until you have removed the contaminating items from your bin.
Our crews will work really hard to ensure that any bins presented on time will be emptied whatever the weather, however, very rarely, if we have really bad snowfall, collections may be missed. No refunds will be made.
Please read the terms and conditions before you sign up for our garden waste scheme:
Please note that garden waste (brown) bins put out for collection without displaying a valid licence sticker will not be emptied.