In case of snow and ice, there may be some disruption to service due to access problems for our vehicles. Check the council service disruption page for details. If you can, please assist neighbours who may be less able. If we have not been able to collect your rubbish, please bag it up and put it out alongside the bin at the next collection.
If conditions improve and you can get out, rubbish and recycling can be taken to your nearest Household Waste Recycling Centre. If there is no way for your rubbish to be collected after a week, you can request gritting. We cannot guarantee we can clear your road - there are many side/back streets that we cannot get down.
Provided the roads have been cleared and treated, we will keep the wagons on the road. However, bin wagons are large, heavy vehicles, and could pose a risk to others as well as to the crews if conditions become treacherous. If a wagon gets stuck, it is a major exercise to rescue it – and it may cause further disruption to traffic while it is blocking the road.
All refuse staff are assigned to hand gritting and snow shovelling, mainly around the following:
The large refuse collection vehicles used for collections weigh in excess of 26 tonnes. On an icy road, they could pose a risk to other vehicles as well as to the crews if road conditions are treacherous. If a wagon gets stuck, it can require considerable time and effort to recover it. Because of the size and weight, it requires specialist equipment to get it back on the road, and while the wagon is stuck, collections on the rest of the round are disrupted.
If we miss your bin, please be patient. We know we missed it, and we’re not ignoring you. If your collection was missed and you can leave your bin out safely, please do so.
If possible in such conditions, please park your vehicles in a way that does not cause further access problems (e.g. pull up onto the drive if you can, ensure that you don’t obstruct the turn in if you park on the street).
If you have extra rubbish, bag it up and leave it alongside the bin.
If conditions improve and you can get out, rubbish and recycling can be taken to your nearest Household Waste Recycling Centre.
Show community spirit where possible and organise snow shovelling exercises on your avenue/back street, this would help crews to carry out an earlier collection
If you do not currently recycle please think about doing so as this would reduce the amount of waste in your domestic bin. More information about recycling can be found in our recycling and waste pages.