Report a missed bin collection

Download our mobile app to get alerts for your bin dates and to report missed bins.

When are collections made?

The kerbside collection service for domestic waste normally operates Tuesday to Friday between 6.30am and 5.15pm. We will try to collect all bins placed out between those times on the specified day of collection. Where collections are delayed due to transport problems, we will always try to catch up on the same day, or the following morning.

The only exceptions to this schedule are when Christmas Day, Boxing Day and New Year’s Day fall between Tuesday and Friday.

Find out when your refuse and recycling is collected

Why hasn't my bin been collected?

Before you report that your bin was not emptied, you may want to check that there are no known reasons for the missed collection. This may be down to bad weather, a broken down vehicle, or other reasons that we are already aware of.

Check the service disruptions page

Disruptions by bad weather

If the weather is bad there may be some disruption to the refuse and recycling collections. You can find out more on our collections in bad weather page.

You can check the council service disruption page to see if there are any problems at the moment.

Why wasn't my recycling collected?

You must make sure that you have put the correct type of waste in your recycling bin. If you have not done this your bin will be marked with a contamination sticker and your recycling will not be collected until you have removed the wrong items of waste from your bin.

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