CCTV footage requests from insurance companies or legal representatives

We cannot release CCTV footage following a Subject Access Request where third party individuals can be identified unless those parties have consented to the disclosure.

We may also refuse to provide footage to you whereby doing so would be likely to prejudice:

  • the prevention and detection of crime
  • apprehension and prosecution of offenders

If no data is held with regard to your request, or the data falls into a category exempted from disclosure, you will be notified of this in writing.

Please note, if you have:

  • been the victim of a crime
  • been involved in a road traffic collision or
  • are an insurance company or legal representative

we are unable to accept Subject Access Requests in these instances as we would only be able to provide images of you and not of third parties.

If you have been the victim of a crime, or it is a crime-related incident, you should report the matter to the Police by calling either 999 in an emergency or 101 in a non-emergency. The Police can make a request direct to us to view our footage and, if held, it will be provided to the Investigating Officer.

If you have been involved in a road traffic collision or incident (without Police involvement), then you should contact your insurance company or solicitor to request the footage under Schedule 2, Part 1(5) of the Data Protection Act 2018. Please note, the Council will levy a charge for this.

If you have been involved in a car collision or incident with Police involvement, and you have a crime reference number, you should contact the Police directly to request CCTV footage and not the Council as you will be advised to re-contact the Police.

Please note CCTV footage cannot be used to sort out parking disputes or matters such as lost property.  These requests are subject to a fee of £85 plus VAT which is payable for the relevant footage, if held.

Request CCTV footage

Submit CCTV request from an insurance company or legal representative

If you want to request CCTV footage for an individual, please visit our CCTV footage request for an individual page.

Further assistance

If you require assistance with your application or have any queries then please contact the CCTV manager by telephone on 01274 437755 or by email

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