Bereavement Services Privacy Notice

Bereavement Services gather process and store a wide range of information, including some personal details, in order to deliver our service efficiently.

We are responsible for managing the information we hold and we recognise that this information is important to you. We take our responsibilities seriously and use personal information fairly, correctly and safely in line with the legal requirements set out by the UK General Data Protection Regulations (GDPR). Any company we provide information to, to undertake services such as production of memorials, is also under a legal duty to do the same and has a set of data protection clauses included in their contract. Remember, funeral directors are working directly for you – speak to them directly if you want to know how they will be using the information you provide. Any personal details taken over the telephone will only be used to send information requested – these details are then shredded.

Where we need to share sensitive or confidential information we will do so only with your consent or where we are legally required to do so. We keep our privacy notices under regular review. 

A burial or cremation will not be permitted to proceed if the information requested is not provided

Your rights under the UK General Data Protection Regulations

Under the UK GDPR you, as the Data Subject, have the following rights. Each request received will be reviewed and actioned wherever possible. However, you should be aware that The City of Bradford Metropolitan District Council Bereavement Services may not be able to comply with some requests if we have a legal obligation to process or retain your information.

You have the right to:

  • access the information we hold about you
  • request that we rectify any information about you that is incorrect
  • request that records we hold about you are erased
  • restrict processing of the information we hold about you if you have an objection to that processing, whilst your objection is investigated
  • request that any information that you have provided to us is given back to you in a format that you can give to another service provider if required
  • object to processing of your personal information including automated decision making and profiling
  • make a complaint to a supervisory authority if you are not satisfied with how the information held about you has been handled.

Prevention and detection of fraud

The City of Bradford Metropolitan District Council is required by law to protect the public funds it administers. Therefore we may use any of the information you provide to us for the prevention and detection of fraud or to comply with the law.

How to get a copy of the information we hold about you

You have the right to request a copy of the information that we hold about you. If you would like to do so, please contact us by email or by post giving us as much detail as possible about the information you require. We will need to confirm your identity before any information can be provided.

You will receive a copy of the information held about you along with an explanation of any codes used or other clarification that may be necessary.

Requesting that someone else look at your information on your behalf

You can request that someone else looks at your records on your behalf. To do this you will need to give us consent in writing informing us of who you want to look at the information for you. If a relative or someone else wishes to look at the records of a person who is not able to give their consent, this will only be allowed where it can be shown to be in the best interest of the person concerned.

How to contact us

To exercise any of your rights under the UK General Data Protection Regulations please contact the Information Governance Officer or Bereavement Services.

By email: or

By telephone: 01274 434506 or 01274 433900 or 01535 618245

By post:

Data Protection Officer, City of Bradford Metropolitan District Council, City Hall, Centenary Square, Bradford BD1 1HY


Bereavement Services, Shay Grange Crematorium, Long Lane, Bradford BD9 6ST

If you are not happy with the response you receive from us you have the right to make a complaint to a supervisory authority: The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone: 0303 123 1113.

Use of CCTV

CCTV cameras are used to monitor the car parks, buildings internal and external at Shay Grange, Scholemoor, Nab Wood and Oakworth crematoria. Recordings are kept for one month and then securely destroyed.

Who we share your personal information with

We may sometimes share the information that we have collected about you where it is necessary, lawful and fair to do so. We may share information with the following for these purposes:

  • Funeral Directors
  • Home Secretary
  • H M Coroner
  • Chief Inspector of any police force where appropriate

How long your personal data will be kept

We will hold your personal information in line with Bradford Council’s retention schedule. At its expiry date the information will be reviewed, and only retained where there is an on-going requirement to retain for a statutory or legal purpose. Following this your personal information will be securely destroyed.


The City of Bradford Metropolitan District Council, without notice, only if required to do so by law or in the good faith belief that such action is necessary to conform to the acts of law or in compliance with legal process served on the City of Bradford Metropolitan District Council.

This page was last updated on :
Thu, Jun 13, 2024 at 10:49 AM

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