The Housing Options Service provides housing information and advice on a range of housing issues that could include:
Homelessness means not having a home. Even if you have a roof over your head you can still be homeless. This might be because you do not have the right to stay where you live or because the house you live in is not suitable for you.
The Housing Options Service will work with anyone who is either homeless or threatened with homelessness to try and enable them to stay in their homes or to help them find alternative accommodation. This may include:
If we can't prevent you becoming homeless, we can refer you to our Homelessness Case Worker, who will assess your needs.
An appointment will be made for you to see the Homelessness Case Worker. This will be a same day appointment if you have nowhere to go that day. A homeless application form will be completed and all of your options will be discussed.
We will assess your housing needs and establish the following:
Some groups of people who have lived abroad are not entitled to help if they are homeless. We will check if you are subject to immigration control.
We must check whether you are legally classed as homeless before we can decide what help you are entitled to. In deciding whether you are homeless, the Council has to look at any accommodation you may have access to.
You will be in priority need if one of the people included in your application falls into one of the priority need groups:
If you are homeless and in priority need the Council may have a duty to provide you with temporary accommodation.
We have to make enquiries into the reasons you became homeless and must establish whether:
This may include:
Once a full assessment has been carried out you will be notified in writing of the outcome and informed of what duty is owed to you.
The decision letter will say:
For further information or if you need help because you might become homeless, contact The Housing Options Service speak to a Housing Options Advisor.