Workforce Development cancellation policy

This policy sets out Bradford Council’s cancellation policy for all training courses and qualifications that are accessed via the Workforce Development Service.

This policy was implemented on 1 April 2016.

The policy is divided into four sections:
Section 1 - cancellation policy for training courses;
Section 2 - cancellation policy for qualifications;
Section 3 - policy regarding cancellation of courses;
Section 4 - adverse weather conditions policy.

Section 1 – Training courses

1.1 Cancellation fees

Please be aware that where course fees are applied, cancellation charges will be processed for all non-attendance as detailed in the table below:

Length of Notice for Cancellation Charges applied
Over 2 weeks (15 days or more) notice Full refund
Up to 2 weeks (14 days) notice No refund
Non attendance No refund


1.2 How do I cancel a place on a course? 

You must notify us in writing if you wish to cancel a course place, you can do this:
Via email - workforce.developmentWRH@bradford.gov.uk, then log into LearnDevelopBfd to manually "drop" the course from your learning profile.
By post - St Peter's House, 1 Forster Square, Bradford BD1 4TY.

Cancellation notice will be accepted from the date that it is received.

If you cancel your place with less than 14 days notice, the charge will be applied.

If your manager has another member of staff who can take up your place on the course/event, then he/she must contact the course administrator and advise them of the changes. An application form must be completed for the new person. If this is possible, then no cancellation fee will be imposed.

If a delegate arrives late for a course or is absent from any session, we reserve the right to refuse access to the training session if we feel they will gain insufficient knowledge or skills in the time remaining. In all such cases, the full course fee remain payable.

1.3 Free course places

Whilst some course places might be offered for free, there is still a cost to the Council for the provision of this course. Where course places are free, we ask that you let us know as soon as possible if you are no longer able to attend so that we can offer your place to someone on the waiting list.

The Workforce Development Service reserves the right to charge applicants (internal and external) full cost recovery where applicants do not cancel their course place with a minimum of 5 working days notice.

Applicants who do not turn up or do not inform us with sufficient notice that they are unable to attend may be refused access to free courses in the future.

Section 2 – Qualifications

Applicants who are successful in achieving a place on a qualification may be required to sign a learning agreement that will specify payback periods for non-completion, and retention periods for internal employees. You should discuss this with the Qualification Team at the point that you are offered a place.

Section 3 – cancellation of courses

We work hard to keep costs low for our customers. To help us do this, we require minimum numbers on courses to be met. Where minimum numbers have not been met, we reserve the right to cancel/ postpone courses. A general assumption is that we will postpone a course if it does not meet 75% capacity a week before the course is due to run. However this will be at the discretion of the Workforce Development management team. Where courses are cancelled and you have paid to attend, we will issue a full refund. You will be given the opportunity to book another course place where this is possible.

Section 4 – Adverse weather conditions

During adverse weather conditions we know it can sometimes be difficult for trainers and participants to get to training courses. During adverse weather conditions the Workforce Development Unit regularly check for weather and traffic updates. If the weather forecast indicates that trainers or participants will have difficulty either getting to the venue or getting home again, we will make a decision whether to cancel the course, or amend start/ finish times. Should the course be cancelled by us we will issue refunds or re-schedule the course.

When courses are running at the weekend it can be difficult to predict changes in weather, if there is a risk of heavy snow (or other adverse weather conditions) but this is not confirmed, the Workforce Development Unit will ensure that participants can be contacted on the morning of the training course to advise if courses have been cancelled.

If the course runs, but you choose not to attend because of the weather, this will be your own responsibility and you will be charged for non-attendance.

Contact details

Workforce Development
St Peter's House
Forster Square
Bradford
BD1 4TY

Phone : 01274 434503
Email : workforce.developmentwrh@bradford.gov.uk

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