Contact from the Council Tax Team

We are using a new system to contact residents. Reasons the team may need to contact you include:

• asking you to sign up to paperless bills for Council Tax.
• you may be behind on your Council Tax payments
• asking you to report any household changes that may affect your Council Tax bill
• asking you to confirm you are still eligible for a Single Person Discount (known as an SPD review)

How will the team contact residents?

• General queries: we may send you a voice message, an SMS text message or an email. 
• If we are asking you to confirm you are still eligible for Single Person Discount (SPD), we will send you an SPD review email.
• If we are asking you to sign up to paperless bills, we will send you a paperless bill email or SMS text message.

I have been contacted – how do I know if this is genuine or not?

If you are in doubt as to whether a message or email is genuinely from the Council Tax service, you can call the team on 01274 437792.