Application forms and guidance

If you wish to contact Hackney Carriages and Private Hire Services, you can:

• make an enquiry online
• make a compliment or complaint about a Hackney Carriage or Private Hire vehicle or driver

Information and forms used by Hackney Carriage Services

• Information for Hackney Carriage Drivers
• Guidelines for Hackney Carriage Vehicle

Information and forms used by Private Hire Services

• Information for Private Hire Drivers
• Guidelines for Private Hire Vehicles
• Information for Private Hire Operators

Where can I find out about fees?

• How much does it cost to become a driver or to renew my driver and vehicle licences?

Service Level Agreements - Renewal Applications

You can view our Service Level Agreements for both Driver and Vehicle Renewal applications below. These agreements were previously agreed with the licensed trade in November 2020.

• Driver Renewal Application – Service Level Agreement (PDF)
• Vehicle Renewal Application – Service Level Agreement (PDF)

Service Level Agreements – What are they?

Our service level agreements outline:

• The key stages of the driver and vehicle renewal process, including what we check and when
• What we expect from you as a licensed driver during your renewal
• The standard of service you can expect from our Officers
• Common issues that may arise and how we’ll support you in resolving them