Contact from the Business Rates team

We are using a new system to contact businesses. Reasons the team may need to contact you include:

• asking you to sign up to paperless bills for Business Rates
• reminding you about Business Rates payments that are due
• informing you that you are in arrears on your Business Rates payments
• sending you information about grants or rate relief that you may be eligible for
• asking you to confirm your eligibility for any relief that you receive
• asking you to confirm your contact or business details so that we can keep our records up-to-date

How will the team contact businesses?

For most queries, we may send you a voice message, an SMS text message, or an email.

I have been contacted – how do I know if this is genuine or not?

Below are examples of the text messages and emails we may send.

If you are still in doubt, you can call the team on 01274 437744 (lines open 9am to 12 noon, Monday to Friday)

Text message example:

If you click on the web link in the message, you will then be taken to a form, which will look like this:

Email example:

Still concerned this is genuine?

If you are still in doubt, you can call the team on 01274 437744.