Quality and monitoring

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One of the Council’s key commissioning priorities is improved quality of services. Our aim is to develop an overarching contract management and quality assurance approach and process that is proportionate, risk based, robust and works across all contracted services.

Health and Wellbeing work with providers and people in the following ways to improve the quality of services.

Contract management

Contract Management: Routine provider visits, Targeted visits based on intelligence from customer care log, Validation visits based on risk assessments, Multi-agency scenarios concern group, Performance workbooks and data, Contract management meetings.

Training and development (operations)

Training and Development: CQC Ready Workshops, Deprivation of Liberty training, Advice and support around safeguarding, Tender ready training, Information packs for new providers, Co-design of a Recruitment Selection Protocol and Quality Charter, as part of Residential and Nursing Care Homes procurement.

Training and development (providers)

Training and Development: Market engagement events for new commissions / procurements, Development of a provider sharing portal, Quarterly newsletters, Service Improvement Board – Bradford, Provider Forums, Care Association, Council, ICB and other providers. Providers can self-nominate to join. Meets every 4 to 6 weeks to discuss key themes.

Providers in Bradford

We welcome a diverse range of providers who have a commitment to provide the best possible care and support for residents of Bradford

Above all, we value organisations with a commitment to work in partnership to learn, continually develop service quality and improve outcomes.

We work with our system partners to improve quality in the District. 

Providers delivering contracts in District are allocated a named contract lead and where appropriate a Business Relationship Officer who monitors the performance of the contract and affords effective support and challenge to help organisations to maintain or improve quality.

Overview of market quality

Working across the system and in partnership with Bradford Care Association we are committed to increasing quality standards through a supportive approach to increase the number of homes achieving and sustaining CQC inspection ratings at Good or Outstanding. Our contract builds upon the care standards determined by CQC and we monitor compliance against these; we also have a strong focus on understanding the strengths and challenges of the sector through effective data collection and analysis. 

As of 1 April 2023 we have a number of CQC registered providers. The following charts represent the overall market quality via the CQC ratings for Residential/Nursing Homes and Home Support Services:

Residential and nursing care. 68: good. 6: outstanding. 32: requires improvement. 5: inadequate. Home support. 65: good. 1: outstanding. 5: requires improvement. 1: inadequate.

Services that are rated outstanding perform exceptionally well. They go above and beyond what is expected. This is what differentiates them from good services which perform well, but only meet rather than exceed expectations. Further information on the CQC ratings can be found on the CQC website.

Engagement with the market

We are committed to listening to and engaging with current and potential providers of Health and Wellbeing services and the wider network of services and community assets with the aim of achieving innovation, creativity, mutual benefit, better alignment, and inclusion.

Regular engagement with providers and user groups, includes:

  • Service Improvement Boards (SIBs)
  • Meeting with the Chief Executive of the Bradford Care Association
  • Provider Forums
  • Working Groups with Providers
  • Home Support Capacity Meeting
  • Multiple Disadvantage Strategic Group
  • Older People Mental Health Programme
  • West Yorkshire Workforce Leads Group
  • Continual engagement through the Council’s Commissioning and Contracting email inbox
  • Detailed market briefings, regularly released and available on our website

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