Quality and monitoring
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One of the Council’s key commissioning priorities is to enhance the quality of services delivered.To achieve this, we are committed to developing a comprehensive contract management and quality assurance framework that is proportionate, risk-based, and robust. This approach will be applied consistently across all contracted services to ensure high standards and continuous improvement.
The Contract and Quality team works collaboratively with providers and people who use services in the following ways to drive quality improvements.
Contract management
Our contract management approach includes a number of routine and intelligence-led activities to ensure quality and compliance across services:
- Routine Provider Visits – Regular engagement to monitor service quality
- Risk Based Validation Visits – Triggered by risk assessments to verify service standards.
- Multi-Agency Concern Group – Collaborative response to complex scenarios involving multiple stakeholders.
- Performance Monitoring – Utilisation of performance workbooks and data analytics.
- Contract Management Meetings – Structured discussions to review performance, address issues, and drive improvements.
Training and development
We support providers with targeted training and development and support initiatives to enhance service quality, working with our colleagues across the system these include:
- Deprivation of Liberty Training – Ensuring compliance with legal frameworks.
- Safeguarding Advice and Support – Practical guidance to uphold safety and wellbeing.
- Provider Sharing Portal – Facilitating collaboration and best practice exchange.
- Weekly ‘Provider Bulletin’ A newsletter providing updates on sector developments and training opportunities and sent to over 700 provider services and stakeholders.
Providers in Bradford
We welcome a diverse range of providers who are committed to delivering high-quality care and support to the residents of Bradford.
We value organisations that demonstrate a strong commitment to partnership working, continuous learning, and the ongoing development of service quality to improve outcomes for people and communities. We want to work with providers that show a real commitment co-production, involve people who use services, and their families and carers in decision-making, service design and selecting support staff. We also want providers to evidence how learning from equality and diversity is actively shaping their services, to ensure they are inclusive, accessible and welcoming.
We collaborate closely with system partners across the District to drive improvements in service quality.
Providers delivering contracts within the District are assigned a named Contract Officer who are responsible for monitoring contract performance and providing constructive support and challenge to help organisations maintain and enhance the quality of their services.
Overview of market quality
Working collaboratively across the health and care system and in close partnership with the Bradford Care Association we remain committed to raising quality standards through a supportive, improvement focused approach. A key priority is to increase the number of care homes achieving and sustaining Good or Outstanding ratings in Care Quality Commission (CQC) inspections.
We are encouraged by recent improvements in provider ratings and continue to strive for further progress. Our approach is centred on building strong relationships, sharing best practice, and offering targeted support to help providers deliver safe, effective, and person-centred care.
Our contractual framework builds upon the standards set by the CQC, and we actively monitor provider compliance against these benchmarks. In addition, we place strong emphasis on understanding the strengths and challenges within the sector through robust data collection and analysis.
You can explore CQC ratings in Bradford, and across the Yorkshire and Humber region on this CQC Power BI report.
Engaging with providers
We are committed to meaningful engagement with both current and prospective providers, as well as the wider network of community assets. Our aim is to foster innovation, creativity, mutual benefit, improved alignment, and inclusive service development.
We maintain regular and structured engagement through a variety of forums and collaborative groups, including:
- Service Improvement Boards (SIBs)
- Regular Meetings with the Bradford Care Association
- Service Specific Provider Forums
- West Yorkshire Workforce Leads Group
- Weekley Home Support Capacity Meetings
- Multiple Disadvantage Strategic Group
- Older People Mental Health Programme
- Yorkshire and Humber International Recruitment Initiative
This ongoing engagement ensures that provider voices are heard, sector insights are shared, and services are continuously shaped to meet the evolving needs of Bradford’s communities.
About the Bradford Care Association
Bradford Council works collaboratively with the Bradford Care Association on a wide range of topics, including quality, safeguarding, training and costs.
The Bradford Care Association (BCA) believes in a better future for care. They support residential homes, nursing homes, domiciliary care providers, extra care and supported living services across the Bradford District, with over 70% of adult social care providers as BCA members. The BCA’s vision is a united and sustainable care sector in Bradford, known for innovation, high standards, and equal partnership within the health and care system. The BCA acts as a strategic voice for care providers and the people they support, helping to shape the adult social care sector in Bradford District, influencing decision-makers, shaping local care strategy, and championing best practices.
Members benefit from practical support, expert guidance, and exclusive discounts from BCA partners. The BCA also put on quality workshops, conferences, training programmes, and webinars - all to support providers and their workforce. If you’d like to find out more or become a member, contact the BCA at [email protected] or visit www.bradfordcareassociation.org.
Contact information
For more information and support, please contact [email protected]
The Head of Contract and Quality for Bradford is Luke Myers.