NHT public satisfaction survey

The National Highways and Transport Network (NHT) Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport services in Local Authority areas.

It is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.

It gives the Council:

  • a better understanding of how it is performing in the eyes of the public
  • a consistent datum for setting service levels and a means of measuring the impact of service improvements
  • access to the best performers and the opportunity to learn from the good practice of others
  • full transparency of data for benchmarking purposes

The NHT survey is undertaken each year in association with Ipsos MORI and involves the distribution of around 4,000 questionnaires throughout the district. The results of the survey are published in October.

Files

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acrobat icon NHT 2015 Question by Question Results.pdf 1 Mb
acrobat icon NHT 2015 Summary Report.pdf 709 Kb
acrobat icon NHT 2016 Highways Maintenance Theme Report.pdf 486 Kb
acrobat icon NHT 2016 Question by Question Results.pdf 1 Mb
acrobat icon NHT 2016 Summary Report.pdf 711 Kb
acrobat icon NHT 2017 Highways Maintenance Theme Report.PDF 480 Kb
acrobat icon NHT 2017 Question by Question Report.PDF 1 Mb
acrobat icon NHT 2017 Summary Report.PDF 1 Mb
acrobat icon NHT 2018 Summary Report - 2018v2017 Comparison.PDF 856 Kb
acrobat icon NHT 2018 Summary Report - Comparison with NHT Average.PDF 841 Kb
acrobat icon NHT 2019 Summary Report - 2019v2018 Comparison.PDF 822 Kb
acrobat icon NHT 2019 Summary Report - Comparison with National Average.PDF 800 Kb
acrobat icon NHT 2020 Authority Annual Report.PDF 1 Mb
acrobat icon NHT 2020 Executive Highlights Report.PDF 730 Kb

The National Highways and Transport Network (NHT) Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport services in Local Authority areas.

It is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.

It gives the Council:

  • a better understanding of how it is performing in the eyes of the public
  • a consistent datum for setting service levels and a means of measuring the impact of service improvements
  • access to the best performers and the opportunity to learn from the good practice of others
  • full transparency of data for benchmarking purposes

The NHT survey is undertaken each year in association with Ipsos MORI and involves the distribution of around 4,000 questionnaires throughout the district. The results of the survey are published in October.