Feedback and complaints about your Social Housing
Bradford Council transferred and sold most of its housing stock to recognised housing providers but still owns a small number of properties. These homes are managed on the Council’s behalf by two registered providers, Incommunities and Mears. They are responsible for day-to-day management, including repairs, maintenance and complaint handling.
How to raise a complaint
If you live in a Council-owned property, please contact your housing management agent (Incommunities or Mears) directly for all service requests, maintenance and complaints.
Both providers manage complaints in line with the Housing Ombudsman Service Complaint Handling Code.
If you are unsure who manages your property, check your tenancy agreement or contact the Council for guidance.
Contact details of our contracted registered Social Housing Providers
Incommunities
- Complaints process
- Email: [email protected]
- Resident enquiries: 0330 175 9540, 8am to 6pm (emergency repairs service available 24/7)
Mears Living (North England)
- Complaints process
- Complaints and compliments email: [email protected]
- Telephone: 0300 111 1610
The Housing Ombudsman Service
If you remain dissatisfied with the way our contracted Registered Providers have handled your complaint, you can contact the Housing Ombudsman Service directly.
You can contact the Housing Ombudsman using the following methods:
- By post: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
- By email: [email protected]
- By phone: 0300 111 3000 (lines are open from Monday to Friday from 9.15am until 5.15pm)
- Website: www.housing-ombudsman.org.uk
Housing Ombudsman Complaint Handling Code Self-Assessment
Since 1 April 2022, all social housing landlords have been required to complete and publish an annual self-assessment against the Housing Ombudsman Complaint Handling Code. The self-assessment is designed to demonstrate compliance with the code, promote transparency and provide assurance to tenants about how complaints are handled.
Our contracted housing providers each complete and publish their own annual self-assessment which include complaints relating to Council-owned homes they manage on our behalf. As the statutory landlord, the Council is also required to complete and publish its own self-assessment covering this housing stock.
A copy of the Council’s latest self-assessment is available here: view our latest self-assessment here (PDF)