Youth Information Service

We are a free and confidential service, for all young people aged up to 25, based in Britannia House Customer Service Centre and Keighley Customer Service Centre.

Are you looking for someone to talk to about how you're feeling? We are here to listen. We understand you may have more than one thing going on in your life at the moment but tell us what's worrying you and we will find what help is available. 

You can talk to a member of staff, in private if needed. Contact us at and someone will call you back the next working day.

Can’t wait? Help in the evening or weekend is a text or phone call away!

Young Minds Text Line – text YM to 85258 (texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus)

Childline (if you’re under 19) – telephone 0800 11 11

NHS Urgent Mental Health Support, call First Response on 0800 952 1181

Samaritans (open 24 hours a day, 365 days a year) – telephone 116 123

Urgent Medical Help – call 111

Call 999 in a medical or mental health emergency (this is when someone is seriously ill or injured and their life is at risk)

Related pages

Contact details

Youth Information Service - Bradford
Britannia House Customer Service Centre
Corner of Bridge Street and Broadway

Youth Information Service - Keighley
Keighley Customer Service Centre
Town Hall
Bow Street
BD21 3PA

Bradford : 01274 431485
Keighley : 01535 618626
Email :