NHT Survey

The National Highways and Transport Network (NHT) Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport services in Local Authority areas.

It is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.

It gives the Council:

  • A better understanding of how it is performing in the eyes of the public
  • A consistent datum for setting service levels and a means of measuring the impact of service improvements
  • Access to the best performers and the opportunity to learn from the good practice of others
  • Full transparency of data for benchmarking purposes

The NHT survey is undertaken each year in association with Ipsos MORI and involves the distribution of around 4,000 questionnaires throughout the district. The results of the survey are published in October.

Details of this survey can be found at 2016 survey results page.