Highways Communication Strategy

Bradford Council recognises that effective communication with its stakeholders and customers, at various stages in the asset management and highway maintenance process, is essential. The aim of this document is to advise and give guidance on the provision of highways services and how customers may access them. Engagement raises public awareness of the challenges and issues faced by the Council, as highway authority, and explains the way services have to be prioritised in order to provide a service which meets its needs but also helps to manage customer expectations.

This strategy aims to raise awareness and understanding of the Council’s approach to highway maintenance. This includes the work that goes into maintaining and improving the district’s roads, pavements, structures, street lighting and traffic signals, ensuring that all communications are timely, positive, informative and accessible. It details how the Council's stakeholders are engaged with regard to the district’s highways assets, to ensure that they are aware of, and most importantly, satisfied with, the work taking place to maintain and improve the highway network.