Information relevant to both Hackney Carriage and Private Hire Services
Unexpected technical issues surrounding the IT bookings system and transferring from the old to the new IT licensing system coupled with unprecedented levels of demand has resulted in us having to manage the service differently in the short term.
Please accept our apologies for any inconvenience but the Service is working hard to focus on priorities during this difficult period. The service is also arranging additional working hours and there will be more information communicated about this in the coming days.
As part of ensuring that, where possible, we deal effectively with the licensed trades we will no longer be taking any new licence applications (i.e. non licensed personnel wishing to become licensed). This will be a temporary measure until the more urgent priorities have been addressed. Further information will follow in the coming weeks.
Please note the following:
The phone lines are incredibly busy. Phone waiting times are long and you may not get through at all.
Therefore we request that you do the following:
Email firstname.lastname@example.org and state your badge / plate or operator licence numbers. Also provide us with your date of birth and a contact telephone number. Please also tell us what you require, i.e. do you want to renew a badge, a DBS check, a vehicle booking.
Officers will evaluate the information that you have provided and will ring you back to finalise your request.
We will aim to see all pre-booked badge appointments but as we are encouraging pre booked appointments other visitors who arrive on site will be screened to see what they are here for and how officers may assist. Please email email@example.com to arrange your badge appointments.
Our existing Q management system (where customers take a ticket and are called forward in turn) has developed technical issues and has been reported to the company supplier for immediate investigation.
Officers are managing customer queues by issuing tickets and screening customers who arrive to see how we can assist without them waiting too long.
Apologies for the issue and we hope to have the ticket machine up and running as soon as possible.
Service closed today unless you are pre-booked or expiring today.
As explained yesterday we have the same problem today of too many drivers turning up for non-urgent matters and this has again caused substantial queues of between one to two hours at the counter.
Please be aware that as yesterday we are now only seeing the people who already queuing and the pre booked appointments for this afternoon. If anyone arrives on site from now without a pre booked appointment or if they are not expiring today we will be unable to see them.
Again, apologies from the service for the minor disruptions.
Please ask your drivers to wait until next week for non-urgent matters or book appointments before they come on site. We hope to resume a normal service as soon as possible.
The Service will be closed for the dates Monday, 16 January 2017 to Monday, 23 January 2017 inclusive.
Note: remember we do not open until 9.30am on a Tuesday.
The January closure will allow the service and its partners to carry out the transition from our current IT system to our new IT system.
We are notifying you well in advance as we wish to work with you and give you opportunity to organise your diaries and book in to renew your licences prior to the closure period.
Please contact the service as soon as possible if your licence is expiring during the closure period. Contact us by emailing firstname.lastname@example.org
The licensing service has been made aware of a practice that Hackney Carriage Drivers are currently using to avoid traffic on Broadway towards Bridge Street directly outside of Britannia House.
Drivers are using the cycle lane to avoid traffic so that they can go across to the rank on Norfolk Gardens or turn right onto Bridge street.
This cycle lane is designed for cyclists to ride in the opposing direction to traffic and therefore any cyclist using this lane would potentially meet any vehicle in this lane head on.
This is a dangerous practice that must stop immediately.
I have requested that CCTV monitor this area and any offending vehicle details be passed to the enforcement team for disciplinary action.
Please note - Any driver caught using this lane may face immediate suspension or revocation of licence under section 61 (2B) of the Local Government (Miscellaneous Provisions) Act, 1976 as this manor of driving places members of the public in direct danger.
I ask that all of the Hackney Carriage Association representatives and proprietors pass on this information to drivers immediately.
6 offences have been identified this morning and the drivers involved will be interviewed regarding this.
Operators / Proprietors – please pass the below information on to your drivers.
In line with the requirements of the Immigration Act 2016 which became Law from 1 December 2016 the Licensing Service must now check on all new and renewal applications that a driver or an operator is permitted to work in the UK.
From 1 December 2016 all drivers and operators when you make your next licence renewal application, you must present one of the following acceptable documents from the list below;
1 Note re citizens from Croatia:
Croatia: Citizens of Croatia are permitted to work as members of the EEA but require advance authorisation from the UK Border Agency. You must have SIGHT OF and copy the individual’s accession worker authorisation or certificate in advance of him/her commencing employment, unless they are exempt.
Once we have made the appropriate ‘right to a licence check’ we will not need to make another relevant ‘right to a licence’ check – unless there are specific restrictions on an individual’s right to work in the UK (e.g. a limit on the time that an individual may work and remain in the UK).
Please Note: We will not be able to process either a new or a renewal of a licence unless you have complied with the above requirements.
In order to renew your licence you will need an appointment contact the Service by email email@example.com to ask for an appointment.
Further details regarding your right to work can be found by visiting https://www.gov.uk/
The service is consulting on a series of 6 proposed areas for changes. The areas are under 6 headings and there are 8 proposals in total. We invite all Bradford Licensed Operators, Drivers and Licensed Proprietors to undertake the survey.
Please read the following document prior to undertaking the survey as you will be unable to answer the questions unless you have read the information.
Please Note: This survey is for Hackney Carriage and Private Hire Operators, Proprietors and Drivers licensed by Bradford Council only. Each licensed person is eligible to take part once, please have your badge, operator or vehicle licence number ready to enter on the survey.
You can complete the survey by accessing on the following link:
The survey is now open and will close on Friday 16th December 2016
Have you considered the benefits of a low emission vehicle?
A new Low Emissions Strategy will soon to be adopted in Bradford that will seek to improve pollution from all sectors; from private motorists to buses, HGVs and taxis.
Please read the article found under the following link for more details and for the chance to comment.
The National Fraud Initiative (NFI) is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.
The Cabinet Office conducts data matching exercises to assist in the prevention and detection of fraud. This is one of the ways in which the Minister for the Cabinet Office takes responsibility within government for public sector efficiency and reform. The Minister for the Cabinet Office is also the Chair of the Fraud, Error and Debt Taskforce, the strategic decision-making body for all fraud and error, debt and grant efficiency initiatives across government.
Data matching involves comparing sets of data, such as the payroll or benefits records of a body, against other records held by the same or another body to see how far they match. The data is usually personal information. The data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it may indicate that there is an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.
Application forms (eg for benefits, housing tenancies, employment, market traders and taxi drivers)
This authority/organisation is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
Dear Licensed Operator / Licensed Proprietor,
FINAL REMINDER FOR DRIVERS TO ATTEND DRIVER MODULAR TRAINING BEFORE 31ST DECEMBER 2016
Firstly, many thanks to those of you who have ensured that your drivers have attended the above training or have booked (and paid) for their training attendance before 31st December.
Attendance at modular training is a mandatory licensing Condition which has been in force since August 2013. It has been publicised on many occasions along with reminders that all drivers must have successfully completed their training before 31st December 2016. As such all drivers have had 3 years in which to book and attend training.
Records show that there are still several hundred private hire and hackney carriage drivers who have not attended training, or booked their training before the deadline. Final training sessions are available in November and December, primarily on Wednesday mornings at Richard Dunn Sports Centre. As the Licensed Operator / Licensed HC Proprietor please ensure that:
For any driver who is not trained please ensure that you contact the training department with urgency to book them onto a session before 31st December 2016, the telephone number is 01274 437967. There will be no extension to this deadline date.
May I recommend that you either give a copy of this email to all of your drivers or display it prominently in a place which they can see.
Many thanks for your cooperation on this important matter.
The next meeting is on 26th October at 10.30am at City Hall. registration for the event is at 10am.
As you are fully aware from previous meetings and information circulated, elected members introduced a new licensing condition on 17th February 2016 regarding the use of out of district drivers/vehicles. The condition was introduced to ensure that when a Bradford customer made a booking they could be assured that the vehicle and driver being provided met the standards required for licensing within BMDC.
A six month lead in period was provided to ensure that all Operators had plenty of time to introduce the changes required and the Condition came into force on 17th August 2016. The key requirements of the condition are:
A further two conditions are already in place from January 2015
Since 17 August, licensing enforcement officers have been conducting compliance checks against the above and have so far identified 7 operators who are non-compliant. This has resulted in the issuing of seven 21 day suspension notices, i.e. notices which notify the Operator that his licence to operate will be removed in 21 days.
A recent court case against a licensed private hire driver regarding plying for hire has resulted in the driver paying fines of in excess of £1300 and being penalised with 8 points. Please refer to point 2.16 in the licensing conditions booklet for information on plying for hire and remember that it is an offence to do so.
DBS Update Service – the condition for electronic DBS submission and for all drivers to use the update service is a condition that was passed at Regulatory & Appeals Committee, November 2015. The Council were testing the use of electronic forms but at this time we will not be implementing the electronic form requirement. We will however be implementing the DBS update service condition.
From 1st October 2016 every person who completes a DBS form at Shearbridge must at the same appointment sign up to the update service and you will need an email account to do this. Please see the below 3 steps which show you how to access the internet and then what to type in order to find information on how to set up an email account.
Step 1: Open the internet and go to a search engine such as Google
Step 2: Type ‘how to set up an email account’ in the search engine
Step 3: Follow one of the suggested email account links and follow their step by step guides.
Operators - Please email firstname.lastname@example.org by 16th September if you would like officers to arrange to visit your base and show you the DBS Update service.
Final Notice: Driver Modular Training
Further to the services emails to you dated 11th April and 12th May 2016, please be reminded that all hackney carriage and private hire licensed drivers must complete their modular training before August 31st 2016. Our records show that c1000 drivers are yet to complete training since 1st August 2016. As their Operator it is vitally important that you hold a copy of each of your driver’s modular training certificate, if you do not hold a copy of their training certificate then you cannot use the driver after August 31st 2016. Please be advised that if you use a driver who has not attended training after this date then you will be subject to formal action.
Due to anomalies when transferring data between two IT systems, we are unable to provide you with a breakdown of drivers who have attended training and are employed by you at this time. The actions you need to take are:
Driver Modular Training
Dear Operator and Proprietor,
As you are aware there is the need for all your drivers to have completed driver training before 1st September 2016. Please ensure you speak to your drivers and book them on to driver training.
Drivers - this is the message from the HC and PH Licensing Service:
On behalf of the licensing service I would bring to your attention that it is a condition of your licence that you complete refresher driver training within a three year period.
Failure, refusing to attend training or not completing training by the deadline will mean that you may be suspended from work with immediate affect and will not be able to work again until the training has been completed
Rossendale - Intended Use Policy
Rossendale Council have introduced their intended use policy. This means that applicants to Rossendale have to state in which district they intend to use their vehicle. Applicants who state they are not using their vehicles within the Rossendale district boundaries are likely to have their applications refused. Applicants who state they are working in Rossendale but who are then found to be working predominantly outside Rossendale are likely to have their licences removed.
The latest series of conditions proposals that have been discussed with Operators and the HCPH trade representatives went to committee in February. The new conditions were passed on 17th February at committee. These will appear shortly in the February related links page.
HCPH representative meeting
The latest representative meeting with Cllr Slater was held on 4th February
A reminder to all Operators that you must ensure that your chosen decals are authorised by officers at Shearbridge. Your vehicles should be displaying the approved version and it should be a permanent door decal.
Operator Business Meeting
Operators have been invited by email to the Operator Business Seminar at the end of January, 27th. Replies to the service are required on email@example.com
Agenda Points Form
Please fill in the agenda points form to submit any agenda points that you wish to bring forward at future meetings. These points will be required to help provide clarity and allow officers time to provide appropriate replies. The form is attached below under the December Links. Once you have completed the form please email it to firstname.lastname@example.org
CSE Seminars Update
The service would like to thank all PH Operators and HC Vehicle Proprietors who attended the recent CSE seminars at City Hall. There was an excellent turn out and the feedback from the trade was positive.
Please look at the attached document below, under the November 2015 link to see details of conditions changes
The service has written to the PH Operator Licence holders and HC Vehicle Proprietor Holders regarding mandatory CSE seminars to be held at City hall in October.
Replies are required and attendance is mandatory for all PH Operators and HC Proprietors
If you are an Operator or HC Proprietor please contact the service immediately on this matter if you have not received your letter, lost your letter or need to discuss the date of your seminar.
Depot Access - Barriers
There will be a change in access to the depot from Tuesday 8 September.
Vehicle/Pedestrian access will be only possible via stopping at the new barriers at the Shearbridge Road entrance from end of August. Visitors will have to press the intercom and explain why they are visiting the site. For visitors in vehicles, if there is space in Visitors parking they will be allowed access, if not they will be asked to park outside the depot and enter via pedestrian access point.
Child Sex Exploitation (CSE)
In June we wrote to all licensed individuals on behalf of our police colleagues about the issues currently surrounding CSE.
Please make sure you remain familiar with this information as it is essential that you understand how to report your suspicions.
Don’t forget – you are required to keep a copy of the CSE leaflet in each vehicle.
Operators – you must ensure that all drivers have received the CSE information and you have a signature to evidence this. The evidence should be retained with your base records. Copies are available in the links below for you should require any extra information for your drivers.
Extra Counter Appointments
From week commencing Monday 7 September we are able to offer in excess of 30 pre-bookable appointments, each working day, Monday to Friday. The addition of these appointments will be beneficial as this will allow more visitors to come at pre booked times, hence reducing queues and waiting times.