Latest news and updates

Information relevant to both Hackney Carriage and Private Hire Services

January 2018

13 January

Dear Operators / Hackney Carriage Proprietors,

Subject: Health and Well Being – Event for the trade – Thursday 18th January 2018 11am – 2pm ‘Drop In’

In the November Operator Business Meeting at City Hall and the November Trade meetings with Hackney Carriage and Private Hire representatives we spoke about this excellent event being arranged that would assist with licensed personnel well being.

We are now happy to report that ‘The Grange’ are running and delivering a session on this on Thursday 18th January between 11am and 2pm. Attendees can attend at any point during the 3 hours and stay for as long or little a time as they choose. 

They would love to see licensed personnel drop in to the event and they have a car park on site which will be available for you to use. Please remember there is also other parking available on the street around the venue and you would be able to walk to the venue within 5 minutes from most street parking locations in the vicinity.

Please contact the grange for further information ahead of the event should you require it. 

Phone: 01274 726612


December 2017

21 December

Subject: New Application Administration fees

In the past 6 months the service have found that 67% of new application appointments have been unsuccessfully completed, due in the main to applicants either failing to attend, attending with incorrect documentation or failing on their communication tests.

This high failure rate coupled with the high levels of service administration required in the new application process means that the service will now charge a non-refundable administration fee for all new application appointments.

This fee will be £30 and will be chargeable at the point when a new application appointment is made. This comes into effect from Monday, 1 January 2018.

Should an appointment be unsuccessful then further £30 charges may be applicable.

These fee charges are in line with 2015 Conditions booklet 

13 December

Christmas and New Year opening / closing

This year the service will be closed all day on Monday, 25 and Tuesday, 26 December to celebrate Christmas.

The service will also be closed on Monday, 1 January to celebrate New Year.

The Service will be open as normal on Wednesday, 27, Thursday, 28 and Friday, 29 December.

If your or your driver's licences are due for renewal over the closure periods please ensure you have already contacted used the one of the following methods as previously advertised:

‘Drop and Collect’

‘Click and Collect’

For either of the above vehicle related renewal processes please click on the following link

For all other urgent transactions please email the service at

Bradford Forster Square Regeneration Plans

To all HC Representatives, Proprietors and Drivers,

Please see the information below by clicking on the two below links regarding plans for regeneration at Forster Square.

There are a team of officers involved in the project so if you have any queries please email them using the link below. One of their officers will reply accordingly.

2 December

Parking on site at Shearbridge

Important message for all operators/proprietors

The Service has gone to great length to explain the parking situation/restrictions many times and I have copied this below as a reminder.

Sadly, despite the above, security staff and officers are having to deal with increasing numbers of licensed personnel and visitors who are illegally parking, driving into the site past the dedicated parking bay allocated to them, and drivers arguing and not following instructions on a daily basis. This is clearly not acceptable.

There is insufficient parking on site for employees, visitors and licensed personnel. Employees, visitors and licensed personnel may only park in the bays/areas dedicated to them.

Please inform your drivers and any other staff who visit Shearbridge of the following:

  1. Any licenced person or visitor who parks in bays which they are not authorised to park in, drives into the site past the HCPH dedicated bays or does not follow an instruction from security staff or officers will be subject to a formal action.
  2. Where multiple drivers/visitors from the same company/proprietor contravene the above, the operator or proprietor may be subject to formal action.

It is deeply regrettable that the Service is having to take this action but it cannot accept the blatant disregard for safety being demonstrated by some drivers/visitors.

There are over 100 Shearbridge based employees who are not eligible to park on site and therefore park on roads surrounding Shearbridge. Licensed personnel are being treated no differently from these.

Please ensure that all of your drivers and staff are made aware of above and you may wish to retain a copy of how you have done this for audit purposes.

Your help and support in above will be appreciated.

November 2017

23 November

Operator Business Meeting Summary

Please see the below link for a summary of the Operator Business Meeting held on 15 November 2017.

Operator Business Meeting Summary

21 November

There will be a modern Human trafficking and slavery workshop awareness workshop on Tuesday, 5 December at Bradford City Football Club, Valley Parade. The event will begin at 1pm and run until 4pm.

Please click on the link below to see the poster for the event.

Modern Slavery Workshop

16 November

Queue management system issues resolved

We are happy to report that the issues surrounding the ticket machine has now been resolved and the service can resume its normal electronic booking system use. Thanks for your patience during the past few days.

15 November

Urgent: Unfortunately the service will not be able to offer a walk in service today.

This is due to a number of things including a surge in email demand, officers attending a meeting to improve the future of the service, and also the service's commitment to deal with existing licensees. 

13 November

Urgent: Peer review and recommendations

The service have had a peer review conducted and the results of that review can now be reviewed by clicking on the below links:

11 November

Urgent: Queue Management/Appointment Booking System down

Following from the email I sent out yesterday please note that the problems remain unresolved.

We have been informed by the company and our IT colleagues that solutions are still being worked on and parties are hopeful that the system may return some time on Monday

I would ask you to remain patient and positive during this time and we will notify you all via email and the ‘latest news’ page of the website once normal full service has resumed.

Apologies for any inconvenience that may be caused during this period of slight disruption.

9 November

Week commencing 30 October, a letter was posted out to over 5000 licensed individuals regarding a number of important topics. Also included was a document detailing our new initiatives that will help reduce waiting times and visits to the depot.

The location of the letter and process can be found by clicking on the below link:

Effective ways to contact HCPH Service about your licence requirements

1 November

Private Hire Representative Meeting

The date of the next Private Hire Representative meeting is listed below:

Thursday 23 November at Shearbridge Depot

The meeting will start at 10.30am

Please arrive promptly for registration, we look forward to seeing you.

If you have any agenda points please ensure that you complete the correct documentation for raising such points. Please ensure that any agenda point forms that you do raise are sent to by Thursday 16 November 2017.

To assist you further please see the agenda points form.

October 2017

27 October

Hackney Carriage Representative Meeting - Change of date

Apologies for any inconvenience caused but officers need to change the date of the next Hackney Carriage meeting. Please see below for the date and location of the next meeting:

Wednesday 22 November at Shearbridge, HCPH service

The meeting will start at 10.30am

Please arrive promptly at depot and the meeting will be held on the licensing service floor, we look forward to seeing you.

If you have any agenda points please ensure that you complete the correct documentation for raising such points. Please ensure that any agenda point forms that you do raise are sent to by Tuesday 14 November 2017.

To assist you further please see the agenda points form.

I would also like to thank the association who has already submitted a current membership list as I requested earlier in October. Please could the other association remember that we need an accurate membership list no later than Friday 10th November 2017. I look forward to receiving this in due course.

27 October 

Operator Business Meeting - Change of date

Apologies for any inconvenience caused but officers need to change the date of the next Business Operator meeting. Please see below for further information:

Wednesday 15 November in City Hall.

Registration will begin at 10am

The meeting will start at 10.30am 

Please arrive promptly for registration, we look forward to seeing you. 

If you have any agenda points please ensure that you complete the correct documentation for raising such points. Please ensure that any agenda point forms that you do raise are sent to by Tuesday 7 November 2017.

To assist you further please see the agenda points form.

23 October

Disclosure Barring Service (DBS) Update Service - requirements to sign up to the update service

Please remember that is a condition of licence for all drivers that they are signed up to the DBS Update Service. We endeavour to do this with you when doing your DBS paperwork, but sometimes due to technical issues with the DBS online service it is not possible.

Whenever an officer is unable to sign you up to the update service you must ensure that you do this yourselves within a 30 day period from the date of your DBS certificate issue using your certificate number.

Failure to sign up to the update service within the prescribed time limits means that drivers have to pay for another DBS and complete that process again. This is costly and very time consuming.

Please make sure you take advantage of our new improved appointments system and book in to complete a new DBS if you need a new one.

You can book your appointment by emailing, including your personal details and badge number.

16 October

Vehicle failures at the workshop - who to contact to book the re-test

In recent days there has been an increase in the number of vehicles simply turning up at the workshop for retest without having a time slot. These vehicles have been turning up in the hope that the staff can simply inspect the vehicle immediately.

If the vehicle fails the annual vehicle test a time and date for the re-test will need to be arranged directly with the workshop prior to the vehicle returning to the depot for re-test.

Please ensure that you contact the workshop on 01274 433587 to arrange your re-tests.

13 October

Operator Business Meeting

The next Operator meeting will be held on Wednesday 8 November in City Hall.

Registration will begin at 10am. The meeting will start at 10.30am

Please arrive promptly for registration, we look forward to seeing you.

If you have any agenda points please ensure that you complete the correct documentation for raising such points. Please ensure that any agenda point forms that you do raise are sent to by Tuesday 31 October 2017.

To assist you further please see the agenda points form.

September 2017

29 September

Upcoming rank suspensions:

  • Rank suspension will take place on Norfolk Gardens due to the Festival of light. The suspension will be between 7pm on 10 October until the end of 15 October.
  • The following ranks will be closed on 29 October due to the Bradford City Run
  1. Norfolk Gardens
  2. Bank Street
  3. Lower Kirkgate
  • A rank suspension will take place on Norfolk Gardens for The Sharon Beshenivsky Memorial which will be held on 18 November between 2pm and 3pm.

23 September

Parking and appointments at Shearbridge

We would like to remind you and all your drivers that when you attend Shearbridge for a pre booked counter appointment, training or any pre booked meeting with officers you must aim to arrive in good time.

Please note the following points:

  • Parking on site is extremely limited and is only designed as short term parking.
  • We suggest you arrive at least 10 to 15 minutes prior to your appointment.
  • In most cases you will need to find parking on the surrounding roads.
  • The surrounding roads are normally busy so it may take you several minutes to park and walk into the depot for the appointments.
  • If you arrive late then we will not usually be able to see you due to other appointments that follow.

We ask you to please pass on or display this message for your drivers to see.

Thanks for your assistance with this matter.

22 September

Dear Licensed Operators/HC Proprietors,

Taxi Modular Refresher Training

We are very pleased to announce that from October 2017 new style refresher training, for licensed drivers in accordance with their conditions of licence, will be delivered. Please see the Hackney Carriage and Private Hire service’s website for the conditions around this matter along with all other licensing conditions. The website can be accessed by visiting which confirms that drivers are required to attend training every 3 years.  

The new module is only for existing licenced drivers who have previously attended the full Taxi Modular Training course.  The new module is scheduled to take around 2.5 hours instead of the 4 hours for the full module required by new drivers.  The new module will update and refresh drivers on licensing conditions and their responsibilities.

There is a short assessment at the end of the refresher training consisting of 12 questions.  In order to pass the module drivers will need to achieve a minimum of 9 correct answers (75%). Training officers and enforcement officers who deliver the training are there to help and support drivers in order to give them the best chance of passing.  However, please note that any driver who doesn’t pass will be required to attend the Full Taxi Modular Training course (4hrs) to ensure that they understand all elements of the training/licensing requirements.  Both training courses are valid for 3 years.

The cost of the training remains excellent value at £30 per driver – which is one of the lowest training fees in West Yorkshire.

The training department will be accepting block bookings, as long as drivers’ full names, badge number and contact telephone number are provided at the time of booking, along with payment by credit/debit card. Please note that the training department are unable to take bookings if the Operator/Proprietor does not provide the aforementioned information and are also unable to reserve spaces on courses without payment.

To book your drivers onto training please email making sure you include the above details and the date of the course you would like them to attend.  An officer will then call you back to take payment (phone lines are extremely busy so you might not be able to get through to me straight away, therefore emailing is always the best option).

Please see upcoming course details below (all courses have a registration time of 9.45am and a start time of 10am):

  • Tuesday, 7 November 2017
  • Tuesday, 14 November 2017
  • Tuesday, 5 December 2017
  • Tuesday, 12 December 2017
  • Tuesday, 19 December 2017

All of these sessions will be held in Training Room 2, Shearbridge Depot, Bradford, BD7 1PU.

We can book a maximum of 15 drivers per course and from January 2018 courses will be held every Tuesday.


  1. Please remember that bookings must be made by the Licensed Operator for private hire drivers or the Vehicle Proprietor for Hackney Carriage drivers.
  2. We are unable to accept bookings direct from drivers.
  3. Operators / Proprietors are required to retain a copy of the training certificate issued for their records and ensure that this does not lapse, ie they attend training before their certificate expires every 3 years.
  4. Drivers who arrive late for their training module will not be accommodated and will forfeit their training fee.  Also, 48 hours’ notice must be provided when cancelling training otherwise the training fee cannot be refunded.

20 September

Driver modular training and wheelchair training (WAV)

As you should all be aware it is a condition of licence that all drivers hold a valid driver modular training certificate in order for them to fulfil their duties as a licensed driver.

In addition to all drivers holding a valid modular training certificate any driver who drives a wheelchair accessible vehicle must hold a wheelchair training certificate (WAV)

In August 2013, the condition was introduced which required all drivers to be trained by 31 August 2016. The service then helped the trade by extending the deadline to 31 December 2016. This was widely communicated on during 2016, via circulated emails, website updates and discussions at the PH Operator Business meetings and HC Trade Representatives meetings (minutes of which are also on the website).

We would firstly like to thank those Operators and drivers who have remained up to date with training requirements. Thank you.

Unfortunately an increasing numbers of drivers are turning up to renew their badge and their training has expired. Those drivers are being issued with 21 days suspension notices.

As Operators and Proprietors it is vital that you remember the following:

  • You are responsible for keeping a log of your driver’s training requirements.
  • All of your drivers must have a valid driver modular training certificate.
  • If your driver drives a Wheelchair Accessible Vehicle they will have a valid WAV training certificate in addition to the modular training certificate
  • You must have a system in place which identifies to you when a driver’s training will be expiring and ensure you book drivers on to driver modular training at Shearbridge at least 1 month in advance.
  • You must never let a driver work for you when their training certificate is out of date.

Our team of enforcement officers will be on hand to assist you all in the next 2 months by visiting your bases to ensure that you have suitable and necessary systems in place to do this. The team are here to assist you so please ask them for help if you are unsure of anything

16 September

Emailing the service

We would firstly like to express thanks to those of you and your drivers who have been using the address as we have previously requested.

Please continue to help us to help you by emailing the service. Sending an email is the most efficient way for you to deal with your query as it saves you unnecessary visits to the depot and saves you time queuing on a phone.

As many of you are now emailing us we would now like to help you manage your expectations and help you with your requirements and timescales.

Please read and remember the following points:

  • You  can renew your badge or plate a month before the expiry date - without any loss of licensing time
  • We aim to answer all received emails within 5 to 10 days (not on the day an email is received)
  • We will not normally reply to an email within 24 hours
  • If you send an email and you haven’t received a reply within 2 or 3 days, you should not send any reminders as this just increases the emails received and slows down the response time.

Ensure that when you email you always state your:

  • Name
  • Address
  • Date of Birth
  • Badge/Plate/Operator Licence number
  • The type of transaction you are wishing to do - for example, renew by badge, renew my vehicle licence, complete a DBS check,
  • A contact telephone number

We constantly strive to improve the service we can offer you as our customer and are working on a number of initiatives that will further improve your customer experience in the coming months. Your support and cooperation is greatly appreciated and we look forward to working with you, our customer in the future.

4 September

Good evening Operators and HC Proprietors,

A guide to the roles, responsibilities and legislation for personnel involved with Hackney Carriage and Private Hire

The guide has been produced to provide a brief overview of above in response to frequently asked questions (FAQs) and should be read in conjunction with the relevant legislation (“Acts”) and the Councils Licensing Standards and Procedures.

The guide has been divided into two parts, Part A primarily deals with roles and responsibilities and Part B legislation.

Please read the documents concerned for further details. A link to the document is available here:

A guide to HCPH (PDF)

1 September

Due to a product failure in our existing ticket machine, the reception area has no working ticket machine currently.

However, we are pleased to inform you that we are having a new ticket machine installed at Shearbridge early next week and we hope that the new ticket machine will be ready for full use within the next week.

This new machine and system will be of greater benefit than the current system as it will enable the trade to have more flexibility around pre booked appointments.

We remind the trade that our recommendation is that you pre book your counter visits as this means that your waiting time will be reduced.

As we also offer a ‘meet and greet’ service now, an officer will be on hand to assist you when using the new machine later in the

August 2017

23 August

Important Information - New conditions and operator meeting summary

Operators - Please read a summary of the Operator meeting that was held on Wednesday 9 August at City Hall by visiting the Operator Business Meeting minutes page.

There will also 3 other attachments to view:

  • July 2017 conditions
  • ULEV Taxi presentation
  • OVEV Taxi PH Letter

A copy of the new conditions is being posted out to all licence holders and this will arrive with everyone within the next few days.


19 August

Bingley Music Festival - 1 to 3 September

Bingley Music Festival will run from Friday 1 September until Sunday 3 September 2017.

As in previous years this is a great opportunity for you all to increase your trade as thousands of visitors attend over the 3 days of activities.

Please be aware of the above and the attached documents and ensure that you inform your drivers.

Police Officers will be in attendance to enforce the various restrictions along with Council Officers.

Service Closure - Bank Holiday Monday 28 August

The service will be closed for the day on the Bank Holiday and will reopen on Tuesday 29th August at the normal Tuesday time of 9.30 am

Please ensure that you visit us in advance of Friday 25th August if your licence is due to expire over the bank holiday weekend.

Please also remember that you can and should look to renew all licences around 4 weeks before they expire. This should be regarded as good practice and allow for any delays due to issues with documentation and your requirements to be complaint with the conditions.

July 2017

26 July

Important Service reminder - Closure 31 July and 1 August

As the service communicated in June, please remember that we are closed for 2 days next week.

Please see the June 28 2017 update for full information.

Apologies for any inconvenience that may be caused.

Operator Business Meeting

The next Operator meeting is on 9 August at City Hall

Operators have been notified of this already by email and asked to submit agenda points

Operators will need to sign in at reception at City Hall as normal so need to arrive from 10am. The meeting should conclude around 12 noon.

Operators - Please complete the agenda points form should you wish to table any agenda points ahead of the meeting. These will need to be received by the service at by Friday 28 July.

June 2017

28 June Updates

Important: Service closure on 31 July and 1 August 2017

As part the move to the new Licensing IT system (IDOX) the Service works in partnership with other internal departments to both develop and use IDOX.  Since we moved to IDOX in January there has been further development of system functionality and it has now reached the stage where the developments must be updated within a new version of the product. These require a full system shut down for 48 hours.  With the licensing system shut down it is not possible to continue delivering a licensing service therefore the Service will be closed for 48 hours, from 8.30 am on Monday, 31 July to 8.30 am on  Wednesday, 2 August 2017.  

Please note, Fleet Workshops will continue conducting vehicles safety inspections during the above period using a manual system.

During the shut-down work will be done on creating a new live version of the IDOX Uniform product and staff will undertake further training.

As always, the Service will remain manned to deal with emergencies, eg accidents etc. therefore should you be subject to an unplanned emergency please call in to the office as normal.  Also, the Service will work with the trades to ensure that any drivers or vehicles which are due to expire on the two days will be dealt with ahead of this time to ensure they remain licensed.

Although the Service apologises for the short closure it will ultimately facilitate much greater progress and customer options over the coming months.

Thank you for your co-operation on this matter.

24 June Updates

Nissan ENV200 electric WAV - Thanks to those who attended and viewed

Thanks to those who came and viewed the Nissan ENV200 that was on site at Shearbridge 2 weeks ago.

We appreciate that the vehicle was only available to view for short time and some interested parties were unable to view.

If anyone is interested in seeing a brochure giving further details of the vehicle please email and we will forward the brochure that Nissan asked us to send on to any interested parties.

Vehicle Emissions - Private Hire Operators / Hackney Carriage Proprietors - Licensed drivers assistance

Please help us to improve air quality – put a stop to idling engines

How can you help?

You can do your bit by asking your drivers to switch off their engine if it looks like they could be waiting for more than a minute while waiting for a fare. Modern cars use virtually no extra fuel when they’re re-started without pressing the accelerator so drivers won’t waste fuel switching the engine back on.

Please therefore ask your drivers to turn off engines when stationary, this includes for example when they are outside a shop, a school, at a taxi rank, whilst unloading / loading, or when parked waiting for a fare. Avoid idling whilst waiting in car parks, petrol stations etc.

What are the benefits of turning a vehicle engine off?

  • Reduction of air pollutants,
  • Reduction in heart disease
  • Reduction in lung cancer
  • Reduction in asthma attacks
  • Increase in air quality
  • Overall improvement to the wider health of the public.

We thank you for your support on this matter

10 June Updates

Hello Operators/Proprietors,

We have a Nissan ENV200 electric WAV on demo until Wednesday 14 June 2017.

We are inviting members of the taxi trade to express interest in viewing the vehicle and its features. You won’t be able to drive it but can be shown around the features.

Key features are:

  • 85 to 100 mile range on this model (newer versions have a 150 mile range)
  • Running costs can be as low as £0.02 per mile (most vans are £0.15 minimum)
  • Can be charged via a 3 pin plug from a normal socket or via a rapid charge station (most are free to use at the moment)
  • Charging can take as little as 30 minutes (rapid charger)
  • Main battery is proven to last over 100,000 miles
  • Very little maintenance required compared to standard engines
  • Cost is around £28,000 currently but there are various government funds available

If you would like to see the vehicle please email and mark for the attention of the Enforcement Officers. Enforcement will then contact you to arrange a viewing.

1 June Updates

Security alert status: Severe

Information for Hackney Carriage and Private Hire Licensed personnel,

Shearbridge Depot Security

National security agencies have reduced the national threat level to ‘severe’.

Vehicles are now allowed access to park on site again but please note that we all remain vigilant and will be following security advice.

Please therefore ensure that when you visit the site have your Hackney carriage or private hire driver's badge visible on your persons.

Thanks for your co-operation with this matter.

May 2017

27 May Updates

Urgent information - access to Shearbridge limited from Tuesday, 30 May 2017. Further information

Please ensure that you and your drivers understand the implications of the extra security and limited access to Shearbridge that starts on Tuesday, 30 May:

  • All Visitors with pre booked appointments at the HCPH 3rd floor area will need to arrive in plenty of time. This includes badge appointments and new application appointments.
  • Vehicles are NOT ALLOWED to Park on the site.
  • Visitors to the HCPH service should aim to arrive a minimum of 20 to 30 minutes earlier than the appointment time to find car parking spaces on the nearby roads, walk to Shearbridge depot and be checked at the security gate before being allowed entry on to the depot site.

26 May Update

Urgent information - access to Shearbridge limited from Tuesday, 30 May 2017

Security alert status: Critical

Information for Hackney Carriage and Private Hire Licenced personnel,

Shearbridge Depot Security

The UK national security threat level is classified as “Critical”.  The Council has therefore enacted the appropriate response, as laid out by its Building Security Policy, and has moved to 'partial lockdown'.

This means that:

  • There will be single access points only to buildings/depots
  • A security guard will be placed at each single access point
  • Visitors will need to undergo bag/vehicle searches
  • Visitors will need to show Identification to access sites

From Tuesday, 30 May the following security arrangements will be in force:

Vehicle access

  • Only vehicles which have been pre-booked with Fleet Workshops for a safety inspections will be allowed entry to site.

Security staff will have a list of pre-booked vehicles.  If a vehicle is attending following a previous failure the driver will be required to produce their vehicle test failure sheet

  • All visitors and their vehicles will be subject to a search prior to entry.  
  • All visitors are asked not to bring bags with them.
  • Vehicle’s attending following accident damage will not be granted access unless pre-arranged with the Enforcement Team.  Proprietors are to contact the team via for an appointment.

Pedestrian access

  • Private hire and hackney carriage drivers and visitors requiring pedestrian access will be required to show a valid ID (badge).
  • All visitors are to wear their ID in a conspicuous manner on the outside of their outer clothing when requesting access.
  • Any visitor requiring access for licensing purposes and not in possession of a licence ID/badge is to contact and await a response.
  • Any visitor requiring access for a non-licensing purpose and not in possession of a licence ID/badge is to contact the respective department before attending and request access.
  • Any emergency issue with regards private hire or hackney carriage personnel are to contact the Enforcement Team on Ext 4476 or on 07582109555.

24th May Updates

Reminder about badges - please email the service to arrange an appointment to renew at least 7 days before your badge / driver licence expires

Drivers should aim to email at least one week before their badge expires in order to have an appointment made for renewing their driver licence and badge.

Please ensure that you re-iterate this message to your drivers.

May 6th Updates

Survey of night time economy staff in relation to young people at risk of CSE.

NatCen Social Research, an independent research organisation (, is carrying out a research project for the Centre of Expertise on Child Sexual Abuse. The aim of the research is to explore the views, awareness, and practices of staff in relation to vulnerable young people at risk of child sexual exploitation.

We are aiming to reach individuals from a range of industries that work during the night (from 6pm onwards), such as hotels, petrol stations, transport, fast food outlets, and leisure centres, etc. If you work after 6pm, then we hope you will consider taking part. The online questionnaire includes basic general questions such as age and gender, followed by a short number of questions about information or training you may have received, and any experiences you may have had (for example, whether you have ever seen anything you think may have been suspicious). Any responses will be completely anonymous.

If you are interested in taking part please click on the link below which will provide detailed information about the research, followed by the questionnaire itself. If you have any further questions, please feel free to contact a member of the research team: or 0808 168 0747.

The survey can be reached on

The short survey will make an important contribution to identifying ways of more effectively tackling child sexual exploitation. Please note that we are interested in hearing back from you regardless of whether you have or have not had training or information in this area.

Taking part in the research is completely voluntary and you can skip any question you would prefer not to answer. And as mentioned, the questionnaire is completely anonymous. This means we do not know the names of the people who take part or ask you for any information that could potentially identify you. Your anonymous responses will be stored safely and will only be accessible to the research team. The feedback you and others provide will be used to write a report for the Centre of Expertise on Child Sexual Abuse.

The Survey will be open until the 31st May 2017.

'Bradford City Cycle Event'

Hello all Operators, Proprietors and Representatives,

The Council’s ‘Bradford City Cycle’ mass participation cycle event, will be held on Sunday 14th May and will again be taking in a lot of the streets in Bradford City Centre.

The event replaces the former Sky Ride event and will take almost the same route as last year with the exception of Hall Ings and Drake Street.

The event will start at 11am and finish at 3pm but the road closures will be in place from 6am in preparation for the event support infrastructure to be set up. Roads will open as soon as it is practicable to do so after the event when infrastructure has been recovered.

Recent disability legal change - Section 165 and 167 of the Equality Act 2010

Section 165 and 167 of the Equality Act 2010 have now been enacted and from 6th April 2017 wheelchair overpricing legislation came into effect. Drivers who refuse to pick up or overcharge disabled customers can be fined up to £1000.  Could you make sure that this information is also passed on to all your drivers please.

Where necessary we take appropriate enforcement action as required and have previously suspended drivers for both refusing to transport an assistance dog and more recently a driver who refused to take a wheelchair customer.

Please ensure you remain compliant with legislation and conditions.

May 2nd Updates

Bank Holiday Closure - Monday 29th May

The service will be closed for the Bank Holiday, 29th May and will reopen at 9.30am on the Tuesday morning, the 30th May. Please ensure that if your licence is due to expire on the 29th May you book in and renew ahead of the closure date.

Cancelled Hackney Carriage meeting

Hackney Carriage Representatives - Please be aware of the below.

Due to the Government calling a Snap General Election it means that the service will have to postpone the HC representative Meeting that was to be held on 24th May.

We apologise for the unforeseen circumstances have led to this postponement and hope this has not caused too much inconvenience for anyone.

Cancelled Operator Business meeting

Operators - Please be aware of the below.

Due to the Government calling a Snap General Election it means that the service will have to postpone the Operator Business Meeting that was to be held on 17th May.

We apologise for the unforeseen circumstances have led to this postponement and hope this has not caused too much inconvenience for anyone.

Heathrow 'Authorised Vehicle Area' for private hire vehicles

Heathrow has opened an Authorised Vehicle Area to help reduce the number of private hire vehicles parking in local resident roads around the airport.

A dedicated facility for private hire vehicles and licensed taxis to wait for passengers prior to picking up from a short stay car park and meeting at an agreed location within the terminal.

Awareness is high amongst London based private hire companies but nationwide we still need to spread the word.

Further information can be found at

Help us to encourage more private hire vehicles to use the Authorised Vehicle Area.’

April 2017

22nd April

New Applications

After a temporary period where we postponed the new application process we are pleased to inform you that we are now re-booking all previously cancelled appointments. We will then process applications in priority order and applicants can expect a waiting time for their appointments of around 6 to 8 weeks.

'Tour De Yorkshire' - Sunday 30th April 2017 - Information including road closures

Please visit the website available on the link below which details information regarding next Sunday’s Tour de Yorkshire.

Important News Re Old paper £5 Notes

The old style paper notes will be withdrawn from circulation on 5th May 2017 and Bradford Council will no longer accept them after this date.

Service Closure - Bank Holiday Monday 1st May

The service will be closed on Monday 1st May for the bank holiday. We re-open on Tuesday 2nd May at 9.30am

7th April

New applications:

The service is still not taking new applications as we notified you of in February. We are hoping to restart taking new applications in the coming weeks though and there will be more information on this subject later in April.

Easter Closure Period:

The service will be closed on Friday 14th and Monday 17th April for the Easter Bank Holiday period. Please ensure you contact the service by emailing in order for staff to make you an appointment.

25 February 2017

All licensed trade members

Unexpected technical issues surrounding the IT bookings system and transferring from the old to the new IT licensing system coupled with unprecedented levels of demand has resulted in us having to manage the service differently in the short term.

Please accept our apologies for any inconvenience but the Service is working hard to focus on priorities during this difficult period. The service is also arranging additional working hours and there will be more information communicated about this in the coming days.  

New Applications:

As part of ensuring that, where possible, we deal effectively with the licensed trades we will no longer be taking any new licence applications (ie non licensed personnel wishing to become licensed).  This will be a temporary measure until the more urgent priorities have been addressed. Further information will follow in the coming weeks.

Please note the following:

Contacting the service:

The phone lines are incredibly busy. Phone waiting times are long and you may not get through at all.

Therefore we request that you do the following:

Email and state your badge / plate or operator licence numbers. Also provide us with your date of birth and a contact telephone number. Please also tell us what you require, ie do you want to renew a badge, a DBS check, a vehicle booking.

Officers will evaluate the information that you have provided and will ring you back to finalise your request.

Visitors who turn up to site:

We will aim to see all pre-booked badge appointments but as we are encouraging pre booked appointments other visitors who arrive on site will be screened to see what they are here for and how officers may assist. Please email to arrange your badge appointments.

Wednesday 22 February 2017

Urgent - Q Management System Fault

Dear Operators/Proprietors,

Our existing Q management system (where customers take a ticket and are called forward in turn) has developed technical issues and has been reported to the company supplier for immediate investigation.

Officers are managing customer queues by issuing tickets and screening customers who arrive to see how we can assist without them waiting too long.

Apologies for the issue and we hope to have the ticket machine up and running as soon as possible.

January 2017

Thursday 27 January

Service closed today unless you are pre-booked or expiring today.

As explained yesterday we have the same problem today of too many drivers turning up for non-urgent matters and this has again caused substantial queues of between one to two hours at the counter.

Please be aware that as yesterday we are now only seeing the people who already queuing and the pre booked appointments for this afternoon. If anyone arrives on site from now without a pre booked appointment or if they are not expiring today we will be unable to see them.

Again, apologies from the service for the minor disruptions.

Please ask your drivers to wait until next week for non-urgent matters or book appointments before they come on site. We hope to resume a normal service as soon as possible.

Friday 13th January 2017


Dear Operators / HC Proprietors,

In accordance with Licencing Conditions approved in November 2015 and as reminded in the August and October 2016 newsletters, which are on the website, all drivers are required to sign up to the DBS update service.

From Tuesday 24 January 2017 all drivers will be required to evidence that they are compliant with this condition or complete the sign up during their DBS appointment.

You are required to inform all your drivers of this.

To complete the sign up during their DBS appointment, each driver MUST have their personal and working email address with them as well as their credit / debit card.

Licences may not be granted/renewed until the driver has signed up to the update service.

To assist drivers please see the below 3 steps which show you how to access the internet and then what to type in order to find information on how to set up an email account.

Step 1: Open the internet and go to a search engine such as Google

Step 2: Type ‘how to set up an email account’ in the search engine

Step 3: Follow one of the suggested email account links and follow their step by step guides.

December 2016

Service Closure Period – January 2017

The Service will be closed for the dates Monday, 16 January 2017 to Monday, 23 January 2017 inclusive.

Note: remember we do not open until 9.30am on a Tuesday.

The January closure will allow the service and its partners to carry out the transition from our current IT system to our new IT system.

We are notifying you well in advance as we wish to work with you and give you opportunity to organise your diaries and book in to renew your licences prior to the closure period.

Please contact the service as soon as possible if your licence is expiring during the closure period. Contact us by emailing

For the Attention of all Hackney Carriage Proprietors and Drivers.

The licensing service has been made aware of a practice that Hackney Carriage Drivers are currently using to avoid traffic on Broadway towards Bridge Street directly outside of Britannia House.

Drivers are using the cycle lane to avoid traffic so that they can go across to the rank on Norfolk Gardens or turn right onto Bridge street.

This cycle lane is designed for cyclists to ride in the opposing direction to traffic and therefore any cyclist using this lane would potentially meet any vehicle in this lane head on.

This is a dangerous practice that must stop immediately.

I have requested that CCTV monitor this area and any offending vehicle details be passed to the enforcement team for disciplinary action.

Please note - Any driver caught using this lane may face immediate suspension or revocation of licence under section 61 (2B) of the Local Government (Miscellaneous Provisions) Act, 1976  as this manor of driving places members of the public in direct danger.

I ask that all of the Hackney Carriage Association representatives and proprietors pass on this information to drivers immediately.

6 offences have been identified this morning and the drivers involved will be interviewed regarding this.

Right to work

Operators / Proprietors – please pass the below information on to your drivers.

In line with the requirements of the Immigration Act 2016 which became Law from 1 December 2016 the Licensing Service must now check on all new and renewal applications that a driver or an operator is permitted to work in the UK.

From 1 December 2016 all drivers and operators when you make your next licence renewal application, you must present one of the following acceptable documents from the list below;

Acceptable Documents

  1. A passport showing the holder, or a person named in the passport as the child of the holder, is a British citizen or a citizen of the UK and Colonies having the right of abode in the UK.
  2. A passport or national identity card showing the holder, or a person named in the passport as the child of the holder, is a national of a European Economic Area country or Switzerland
  3. A Registration Certificate or Document Certifying Permanent Residence issued by the Home Office, to a national of a European Economic Area country or Switzerland.
  4. A Permanent Residence Card issued by the Home Office, to the family member of a national of a European Economic Area country or Switzerland.
  5. A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder indicating that the person named is allowed to stay indefinitely in the UK, or has no time limit on their stay in the UK.
  6. A current passport endorsed to show that the holder is exempt from immigration control, is allowed to stay indefinitely in the UK, has the right of abode in the UK, or has no time limit on their stay in the UK
  7. A current Immigration Status Document issued by the Home Office to the holder with an endorsement indicating that the named person is allowed to stay indefinitely in the UK or has no time limit on their stay in the UK, together with an official document giving the person’s permanent National Insurance number and their name issued by a Government agency or a previous employer.
  8. A full birth or adoption certificate issued in the UK which includes the name(s) of at least one of the holder’s parents or adoptive parents, together with an official document giving the person’s permanent National Insurance number and their name issued by a Government agency or a previous employer
  9. A birth or adoption certificate issued in the Channel Islands, the Isle of Man or Ireland, together with an official document giving the person’s permanent National Insurance number and their name issued by a Government agency or a previous employer.
  10. A certificate of registration or naturalisation as a British citizen, together with an official document giving the person’s permanent

1 Note re citizens from Croatia:

Croatia: Citizens of Croatia are permitted to work as members of the EEA but require advance authorisation from the UK Border Agency. You must have SIGHT OF and copy the individual’s accession worker authorisation or certificate in advance of him/her commencing employment, unless they are exempt.

Once we have made the appropriate ‘right to a licence check’ we will not need to make another relevant ‘right to a licence’ check – unless there are specific restrictions on an individual’s right to work in the UK (eg a limit on the time that an individual may work and remain in the UK).

Please Note: We will not be able to process either a new or a renewal of a licence unless you have complied with the above requirements.

In order to renew your licence you will need an appointment contact the Service by email  to ask for an appointment.

Further details regarding your right to work can be found by visiting

November 2016

Proposed Conditions Changes Consultation - November 2016

The service is consulting on a series of 6 proposed areas for changes. The areas are under 6 headings and there are 8 proposals in total. We invite all Bradford Licensed Operators, Drivers and Licensed Proprietors to undertake the survey.

Please read the following document prior to undertaking the survey as you will be unable to answer the questions unless you have read the information.

Consultation proposed conditions November 2016

Please Note: This survey is for Hackney Carriage and Private Hire Operators, Proprietors and Drivers licensed by Bradford Council only.  Each licensed person is eligible to take part once, please have your badge, operator or vehicle licence number ready to enter on the survey.

You can complete the survey by accessing on the following link:

The survey is now open and will close on Friday 16th December 2016

Ultra Low Emission Vehicles (ULEV)

Have you considered the benefits of a low emission vehicle?

A new Low Emissions Strategy will soon to be adopted in Bradford that will seek to improve pollution from all sectors; from private motorists to buses, HGVs and taxis.

Please read the article found under the following link for more details and for the chance to comment.

ULEV Taxi Promo NOV 16

National Fraud Initiative

The National Fraud Initiative (NFI) is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.


The Cabinet Office conducts data matching exercises to assist in the prevention and detection of fraud. This is one of the ways in which the Minister for the Cabinet Office takes responsibility within government for public sector efficiency and reform. The Minister for the Cabinet Office is also the Chair of the Fraud, Error and Debt Taskforce, the strategic decision-making body for all fraud and error, debt and grant efficiency initiatives across government.

Data matching involves comparing sets of data, such as the payroll or benefits records of a body, against other records held by the same or another body to see how far they match. The data is usually personal information. The data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it may indicate that there is an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

Application forms (eg for benefits, housing tenancies, employment, market traders and taxi drivers)

This authority/organisation is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

October 2016

Driver Modular Training - To be completed by 31st December 2016

Dear Licensed Operator / Licensed Proprietor,


Firstly, many thanks to those of you who have ensured that your drivers have attended the above training or have booked (and paid) for their training attendance before 31st December.

Attendance at modular training is a mandatory licensing Condition which has been in force since August 2013.  It has been publicised on many occasions along with reminders that all drivers must have successfully completed their training before 31st December 2016.  As such all drivers have had  3 years in which to book and attend training.

Records show that there are still several hundred private hire and hackney carriage drivers who have not attended training, or booked their training before the deadline.  Final training sessions are available in November and December, primarily on Wednesday mornings at Richard Dunn Sports Centre.  As the Licensed Operator / Licensed HC Proprietor please ensure that:

  • If you are also a driver, you have completed your modular training.
  • Hackney Drivers and Private Hire Drivers who use Wheelchair Vehicles must also have their Specific wheelchair clamping training certificate.  
  • Any driver who works for your company or drives your hackney carriage vehicle is trained and has a certificate of training issued by PTS since Aug 2013 to evidence this.

For any driver who is not trained please ensure that you contact the training department with urgency to book them onto a session before 31st December 2016, the telephone number is 01274 437967.  There will be no extension to this deadline date.

May I recommend that you either give a copy of this email to all of your drivers or display it prominently in a place which they can see.

Please Note:  

  1. Formal action will be taken against any driver who have not completed their training by 31st December 2016.
  2. Formal action will be taken against any licensed operator or hackney carriage vehicle proprietor who allows a non trained driver to drive for them after 31st December 2016.  
  3. Drivers re-licensing after 31st December 2016 will be required to produce a certificate of modular training attendance between 2013 and 2016.

Many thanks for your cooperation on this important matter.

Operator Business Meeting

The next meeting is on 26th October at 10.30am at City Hall. registration for the event is at 10am.

September 2016

Enforcement Update - Out of area vehicles

As you are fully aware from previous meetings and information circulated, elected members introduced a new licensing condition on 17th February 2016 regarding the use of out of district drivers/vehicles. The condition was introduced to ensure that when a Bradford customer made a booking they could be assured that the vehicle and driver being provided met the standards required for licensing within BMDC.

A six month lead in period was provided to ensure that all Operators had plenty of time to introduce the changes required and the Condition came into force on 17th August 2016. The key requirements of the condition are:

  • Any operator using out of district drivers need to have a separate booking line.
  • The booking line needs to have a pre-recorded message informing customer that they are being offered a vehicle/driver which is not licensed by Bradford.
  • Separate booking records need to be kept for bookings involving non Bradford licensed drivers/vehicles.

A further two conditions are already in place from January 2015

  • A letter from the drivers insurance stating they are aware that the driver is working in Bradford
  • The driver and Operator are in possession of a vehicle safety check certificate from a vehicle main dealer.

Since 17 August, licensing enforcement officers have been conducting compliance checks against the above and have so far identified 7 operators who are non-compliant. This has resulted in the issuing of seven 21 day suspension notices, ie notices which notify the Operator that his licence to operate will be removed in 21 days.

Plying for hire

A recent court case against a licensed private hire driver regarding plying for hire has resulted in the driver paying fines of in excess of £1300 and being penalised with 8 points. Please refer to point 2.16 in the licensing conditions booklet for information on plying for hire and remember that it is an offence to do so.

August 2016

Licensing updates

DBS Update Service – the condition for electronic DBS submission and for all drivers to use the update service is a condition that was passed at Regulatory & Appeals Committee, November 2015. The Council were testing the use of electronic forms but at this time we will not be implementing the electronic form requirement. We will however be implementing the DBS update service condition.

From 1st October 2016 every person who completes a DBS form at Shearbridge must at the same appointment sign up to the update service and you will need an email account to do this. Please see the below 3 steps which show you how to access the internet and then what to type in order to find information on how to set up an email account.

Step 1: Open the internet and go to a search engine such as Google
Step 2: Type ‘how to set up an email account’ in the search engine
Step 3: Follow one of the suggested email account links and follow their step by step guides.

Operators - Please email by 16th September if you would like officers to arrange to visit your base and show you the DBS Update service.

July 2016

Final Notice: Driver Modular Training

Further to the services emails to you dated 11th April and 12th May 2016, please be reminded that all hackney carriage and private hire licensed drivers must complete their modular training before August 31st 2016. Our records show that c1000 drivers are yet to complete training since 1st August 2016. As their Operator it is vitally important that you hold a copy of each of your driver’s modular training certificate, if you do not hold a copy of their training certificate then you cannot use the driver after August 31st 2016. Please be advised that if you use a driver who has not attended training after this date then you will be subject to formal action.

Due to anomalies when transferring data between two IT systems, we are unable to provide you with a breakdown of drivers who have attended training and are employed by you at this time. The actions you need to take are:

  1. For drivers who have not attended training since 1st August 2013 please contact the FTS Training Dept. on 01274 437967 to book their training before August 31st 2016.
  2. For drivers who claim to have attended training since 1st August 2013 but cannot provide you with a certificate of attendance, or claim to have lost their certificate, please ask them to call in to PTS Reception at Shearbridge and speak to the training team who will check the training records.

May 2016

Driver Modular Training

Dear Operator and Proprietor,

As you are aware there is the need for all your drivers to have completed driver training before 1st September 2016. Please ensure you speak to your drivers and book them on to driver training.

Drivers - this is the message from the HC and PH Licensing Service:

On behalf of the licensing service I would bring to your attention that it is a condition of your licence that you complete refresher driver training within a three year period.

Failure, refusing to attend training or not completing training by the deadline will mean that you may be suspended from work with immediate affect and will not be able to work again until the training has been completed

March 2016

Rossendale - Intended Use Policy

Rossendale Council have introduced their intended use policy. This means that applicants to Rossendale have to state in which district they intend to use their vehicle. Applicants who state they are not using their vehicles within the Rossendale district boundaries are likely to have their applications refused. Applicants who state they are working in Rossendale but who are then found to be working predominantly outside Rossendale are likely to have their licences removed.

February 2016

Conditions Proposals

The latest series of conditions proposals that have been discussed with Operators and the HCPH trade representatives went to committee in February. The new conditions were passed on 17th February at committee. These will appear shortly in the February related links page.

HCPH representative meeting

The latest representative meeting with Cllr Slater was held on 4th February


A reminder to all Operators that you must ensure that your chosen decals are authorised by officers at Shearbridge. Your vehicles should be displaying the approved version and it should be a permanent door decal.

January 2016

Operator Business Meeting

Operators have been invited by email to the Operator Business Seminar at the end of January, 27th. Replies to the service are required on

December 2015

Agenda Points Form

Please fill in the agenda points form to submit any agenda points that you wish to bring forward at future meetings. These points will be required to help provide clarity and allow officers time to provide appropriate replies. The form is attached below under the December Links. Once you have completed the form please email it to

November 2015

CSE Seminars Update

The service would like to thank all PH Operators and HC Vehicle Proprietors who attended the recent CSE seminars at City Hall. There was an excellent turn out and the feedback from the trade was positive.

Conditions Changes

Please look at the attached document below, under the November 2015 link to see details of conditions changes

October 2015

CSE Seminars

The service has written to the PH Operator Licence holders and HC Vehicle Proprietor Holders regarding mandatory CSE seminars to be held at City hall in October.

Replies are required and attendance is mandatory for all PH Operators and HC Proprietors

If you are an Operator or HC Proprietor please contact the service immediately on this matter if you have not received your letter, lost your letter or need to discuss the date of your seminar.

August 2015

Depot Access - Barriers

There will be a change in access to the depot from Tuesday 8 September.

Vehicle/Pedestrian access will be only possible via stopping at the new barriers at the Shearbridge Road entrance from end of August. Visitors will have to press the intercom and explain why they are visiting the site. For visitors in vehicles, if there is space in Visitors parking they will be allowed access, if not they will be asked to park outside the depot and enter via pedestrian access point.

July 2015

Child Sex Exploitation (CSE)

In June we wrote to all licensed individuals on behalf of our police colleagues about the issues currently surrounding CSE.

Please make sure you remain familiar with this information as it is essential that you understand how to report your suspicions.

Don’t forget – you are required to keep a copy of the CSE leaflet in each vehicle.

Operators – you must ensure that all drivers have received the CSE information and you have a signature to evidence this. The evidence should be retained with your base records. Copies are available in the links below for you should require any extra information for your drivers.

Extra Counter Appointments

From week commencing Monday 7 September we are able to offer in excess of 30 pre-bookable appointments, each working day, Monday to Friday. The addition of these appointments will be beneficial as this will allow more visitors to come at pre booked times, hence reducing queues and waiting times.

November 2016

December 2015

November 2015

August 2015

July 2015


Council Switchboard : 01274 432111

Council Address : Britannia House, Hall Ings, Bradford BD1 1HX

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