Information for service users and carers

The Commissioning Team aim to ensure that people in receipt of support are able to exercise influence over the services they receive. We will ensure that the services are led by the needs and expectations of existing and potential service users, within available resources.

Service User Involvement

Bradford's programme of housing related support values the knowledge and understanding that service users can contribute to designing, delivering and evaluating services. Service user involvement is integral to overall delivery of high quality housing related support services. A major aim of the programme is to maximise opportunities for service users to get involved, be active and make a positive contribution.

Service User Involvement Group

This is a group of Service User Representatives who meet every two months to influence housing related support in the Bradford District. Contact Neal Heard on 01274 481590 or email him at, or for more information visit our Service User Involvement Group web page.

Quality Checkers

Quality checking is one way for service users to contribute towards improving services. This involves current or former service users gathering evidence about a housing related support which is not their own, including talking to service users about their experience of receiving that service. Quality checkers then make recommendations on how the service can be improved.

Service users receive training and support to enable them to become a quality checker.

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Contact details

Commissioning Team
Department of Adult & Community Services
5th Floor
Britannia House
Hall Ings

Phone : 01274 434500
Email :

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