Make a comment, complaint or compliment about Bradford Council

This page deals with comments, complaints or compliments about our services, along with complaints and the code of conduct for our Members (Councillors).

If you would like to make a compliment or complaint about the service you have received from us, please use the link below. Please provide your full contact details so we can get back to you. In the comments section please include full details of your compliment or complaint.

Make a comment, compliment or complaint now

You can also make a compliment or a complaint by telephone, by letter, on a paper form or by speaking to a member of staff. A complaint will be investigated in accordance with the Council's complaints procedure.

Contact details for comments and complaints:

Telephone switchboard: 01274 432111

FREEPOST BRADFORD COUNCIL

(Please write "Complaints Unit" on the back of the envelope)

My comment or complaint is about benefits or Council Tax

There is a separate complaints form for benefits and Council Tax

Benefits and Council Tax - make a comment, compliment or complaint now

My comment or complaint is about housing

Bradford Council does not have sole responsibility for the provision of housing transferred to Incommunities. In order to make a complaint about any of these services please contact the service provider directly.

My comment or complaint is about Social Care

Adult Social Care - make a comment, compliment or complaint now

Children's Social Care - make a comment, compliment or complaint now

My complaint is about an elected Member

There is a separate complaints procedure (PDF) for the conduct of elected Members (also known as Councillors). All member are subject to the Members’ Code of Conduct (PDF).

Make a complaint about an elected member now (Word document)

Our commitment

Bradford Council takes comments, complaints and compliments seriously and we are committed to learning from the complaints we receive, and making changes to systems and procedures in order to prevent similar problems from happening again.