Contact the Initial Contact Point

Children's Initial Contact Point

The Children’s Initial Contact Point is the first point of contact for all new enquiries, by telephone or in writing, from members of the public and other professionals.

The team's role is to ensure, from the information obtained, that all calls and enquiries are directed appropriately. They also process all new mail and faxes on behalf of Children's Services and redirect them to the appropriate office for action.

Opening times

  • Monday to Thursday: 8.30am to 5pm 
  • Friday: 8.30am to 4.30pm

(except public holidays)

Outside of these times, please contact the Emergency Duty Team.


01274 437500


01274 434732


PO Box 992

Contact can be made by any parent, child or young person. We offer services to families who are living in the Bradford area.

We also are pleased to take any calls about a child or young person who is not related to the caller if they either have the parent or guardian's permission to call, or, when the caller believes the child or young person may be at risk of harm either from their own or some one else's actions. This includes members of the public and professionals.

We will try to help and if we cannot will try to put you in touch with someone who can.

We provide help by offering advice on the telephone, sometimes we can visit at home, in which case we will look at individual circumstances in more detail and agree a plan. This can include further work from our or other agencies.

If you are older and have previously received services and wish to access any information you feel we might hold about yourself please write to us.

If you have previously been looked after by us we can sometimes provide services beyond your 18th birthday.

If you want to call us free of charge, call in at any Social Care office, where they will make you welcome and provide free telephone facilities.

Contact details

PO Box 992

Phone : 01274 437500
Fax : 01274 434732

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