Tell us about a change in your circumstances

It is your responsibility to tell us if any of your circumstances change.

You need to tell us about anything that could affect the amount of benefit that we pay you, this includes

Your income

This includes wages, pensions or other regular income:

Changes to your home

Other changes

  • Savings - tell us about a change in your savings by emailing us at
  • Rent - tell us about a change in your rent online
  • Outgoings - report changes to money you pay out e.g. childcare by emailing us at
  • Other changes - report changes in circumstances of any member of your household by - emailing us at

Not telling us about changes could result in you:

  • losing benefit
  • having to pay back an overpayment

If a change to your circumstances means that we should pay you more benefit, you need to tell us about the change within a month or we won’t be able to pay the increase from the date of the change.

If a change means you will receive less benefit we always go back to the date of change.

Providing proof of changes in circumstances

We will need to see the original documentation for proof of any changes in income, capital or rent. We realise that you may not have evidence of the change as soon as it happens but you should always tell us about it straight away and provide the evidence as soon as you can.

To report a change in your circumstances please email us at
Or write to us at Benefits Service, Britannia House, Hall Ings, Bradford, BD1 1HX

Contact details

Visit us
Bradford city centre - Customer Service Centre, Britannia House, Hall Ings, Bradford, BD1 1HX
Keighley - Customer Service Centre, Keighley Town Hall, Bow Street, Keighley, BD21 3PA
Manningham - Customer Service Point, Manningham Library, Carlisle Road, BD8 8BB
Shipley - Customer Service Point, Shipley Library, 2 Wellcroft, Shipley, BD18 3QH
Eccleshill - Customer Service Point, Eccleshill Library, Bolton Road, Eccleshill, BD2 4SR

Call us : 01274 432772
Text message (SMS) : 07786 208 100
Email :

Write to us at:

Benefits Service
Britannia House
Hall Ings

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