Safe and Sound

What is Safe and Sound?

Safe and Sound puts a person in contact with a response team if anything should happen at home, such as a fall. The service is available during the day or night. The response team is available in an emergency to help assess a situation, take the appropriate action and advise what needs to be done.

Safe and Sound is a combination of what was previously known as Careline and Telecare. It is 24 hours a day, 7 days a week, 365 days a year service.

Safe and Sound is part of Bradford Council, Adult and Community Services. Our Response Team is provided by Trustcare, part of Incommunities.

How does Safe and Sound work?

Equipment is installed which may be connected to your telephone line, with a pendant for a person to wear on their neck or on the wrist. The pendant has a button to contact us in an emergency, even if you can’t get to the telephone. There is other equipment which can be provided that can contact carers to remind you to take your medication.

The safe and sound service provides additional benefits and support for people who are having problems with:

  • falls 
  • fire 
  • forgetfulness 
  • bogus callers 
  • medication

Who is Safe and Sound for?

The service is available to anyone of any age who is assessed as needing help to feel safer, more protected and independent in their own home.

This includes people:

  • with health problems 
  • who have had falls 
  • who are struggling with frailty or illness 
  • who have dementia 
  • who live alone 
  • who have just come out of hospital 
  • who care for someone else

You can also be assessed for equipment such as smoke alarms, fall detectors, heat sensors which are linked to the alarm unit and medication dispensers which are not linked.

How do I access the service?

Access to the service is by self referral, via your doctor, hospital, district nurse, social worker or occupational therapist.

What happens when I request the service?

Your details will be sent to the assessment team who will contact you to make an appointment to visit you in your own home for an assessment and check whether the equipment is suitable for you.

If you only need a simple installation, they will demonstrate the equipment in your home and check that you feel confident in using it.

The Safe and Sound service is telephone based and there are specific standards for the system. These will be discussed with you during the visit to your home.

What happens after the Assessment?

If Safe and Sound is suitable, equipment will be installed that meets your needs.

We explain everything to you fully and the equipment is tested through to the Safe and Sound Control Centre.

Is there a charge?

There is a weekly charge for the service which is £3 per week plus VAT if applicable. This may change in the future. The charge can be paid as an annual bill or a monthly standing order.

If you do not live in Bradford and would not pay Council Tax to Bradford Council, but still wish to use our service because you live close to the Bradford boundary (within one mile), then we can provide equipment and 24/7 control centre support for a small weekly fee, but we cannot provide a response, other than the contacts you provide us with.

Pay your Safe and Sound invoice by debit card

Contact details

Phone : 01274 435249
Out of hours : 01274 434994
Email : safe&

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