Report a missed bin collection

When are bins collected?

• We collect bins Tuesday to Friday, between 6.30am and 5.15pm. Check when your bin collection dates are
• If there’s a delay (like a broken truck), we try to collect later that day or the next morning.
• We don’t collect on Christmas Day, Boxing Day, or New Year’s Day if they fall on a weekday.

What to do if your bin wasn’t collected

• Wait 2 working days after your collection day.
• If it still hasn’t been emptied, bring your bin back in and wait for the next collection.
• If it happens again the next week, report it:
• Fill in the missed bin form
• Or call us on 01274 431000

You’ll need to register to use the form if you haven’t before.

Check for known problems first

Sometimes bins aren’t collected because of:

• Bad weather
• Broken vehicles
• Blocked roads (for example, parked cars)

In bad weather, check these pages before reporting a missed bin:

• bad weather collection page
• service disruption page

Why your bin might not be collected

General waste (green bin)

• We only empty one bin per home.
• Don’t leave rubbish at the side of your bin. We’ll put it in your bin for next time and tag it.

Recycling bin

• Only put the right items in your recycling bin.
• If it’s wrong, we’ll tag it and not collect it.
• You must remove the wrong items before your next collection. Check what goes in each bin.

Bin only half emptied

• Something might be stuck inside.
• Check your bin and remove anything stuck.
• Put it out again on your next collection day.