Customer Comments, Complaints and Compliments Overview
We welcome your feedback so please contact us
if:
- You want to suggest ways in which you believe the level of service we provide can be improved.
- You are unhappy with any aspect of our service, so that we can try to put things right.
- You feel you have received a good service from us.
Local Government Ombudsman Annual Report
The Local Government Ombudsman (LGO)provides a free, independent and impartial service. They consider complaints about the administrative actions of councils and some other authorities. As outlined in the Councils complaints procedure following the council dealing with a complaint under stage 1 and stage 2 of the process, customers are then given the option to progress the matter via the Local Goverment Ombudsman.
Each year the LGO issues an annual letter and summary of statistics regarding complaints received about Bradford Metropolitan District Council. The annual letter comments on the authorities performance and complaint handling process.
Annual letters for all Councils as well as other information regarding the service provided by the Local Government Ombudsman can be found on their website - www.lgo.org.uk
Please find below the latest annual letter and summary of complaints
