Professional Telephone Techniques
Objectives: Delegates will discover how to make a positive first impression by communicating effectively, relay messages quickly and efficiently and use a variety of questioning and listening techniques. They will learn how to deal with problem callers, staying in control and providing the best levels of service possible.
Aimed At: This programme is suitable for those looking to develop positive service skills for dealing with customers over the telephone.
Date: 12th February 2009
Please see the flyer for more information.
How to book: Complete the booking form at the icon below or contact the admin team
Workforce Development
Phone: 01274 43 3757
email: workforce.developmentwrh@bradford.gov.uk
