Comments, Complaints and Compliments
Bradford Social Care welcomes comments, complaints and compliments from members of the public and is committed to using feedback received to improve the quality of our services.
If you are dissatisfied with Bradford Social Care in the first instance talk to a member of staff involved in providing a service to you. They will try to sort out your complaint. Most complaints are resolved quickly at this stage.
If you have tried to resolve your complaint, but are still unsatisfied, or if the problem reoccurs you can contact the Complaints Officer (Children’s Division):
- You can print and complete the Complaints Form (
PDF 70kb) and send it or fax it to:
Complaints Manager
Department of Social Services
Freepost BD2400
Olicana House
35 Chapel Street
Little Germany
Bradford
BD1 5RE
Fax: 01274 432916
- Speak to the Complaints Manager on 01274 432987
If your complaint is about another department of Bradford Council, please use the Comments, Complaints and Compliments Form.
What happens next? Information about the complaints process.
You can approach the Local Government Ombudsman at any stage, although you might be referred back if the complaints procedure has not been exhausted.
