Customer First Standard
We were awarded the Customer First Standard in September 2007
Our achievement of the Customer First Standard demonstrates to you, our customers, that you are at the heart of our organisation.
Putting the Customer First ® shows that our organisation is committed to your needs and is driven by making a positive difference to you.
Our message to you as a customer is that we put you at the heart of our organisation.
You can now expect...
- your needs to be clearly diagnosed and your objectives understood prior to any service being delivered
- to be given access to the full range of services available - whether delivered directly by us or by another more appropriate service provider
- to be clear about what you can expect from any service we deliver to you and the timescales within which that service will be provided
- that we will continually review your needs and follow up after services have been delivered to you
- to have open access to our customer feedback and complaints procedure and that your feedback on services will be listened to and, where appropriate, will inform the development of future services
- services to be clearly targeted, relevant and appropriate for you
- our staff to be appropriately trained and developed to have the necessary skills to diagnose and meet your needs
- our staff to deliver an impartial and objective service operating in the best interests of our customers at all times
