Bulk Collection Policy
This policy outlines the procedures followed by Waste Management in the removal of bulky waste items.
- Service
The service can be requested up to four times in any 12 month period, with a reasonable interval between collections (two months).
- Amount to be collected
Householders can have up to any five items from those listed in Table B or up to ten bags of waste, or any combination of the two (Table A) collected free of charge.
| Items Collected | Bags Collected |
|---|
| 5 | 0 |
| 4 | 2 |
| 3 | 4 |
| 2 | 6 |
| 1 | 8 |
| 0 | 10 |
- Items that will be collected free of charge (each entry counts as one item)
| Bed Base Mattress | Double Bed Mattress | Microwave |
| Bedside Table | Double Bed Base | Oven |
| Bookcase | Dressing Table | Sideboard |
| Bicycle | Dryer | Settee (Sofa) |
| Dish Washer | Easy Chair | Single Bed |
| Chair | Exercise Bike | Table |
| Chest of Drawers | Fire (gas, electric) | Household Refuse |
| Computer (no monitors) | Filing Cabinet | Vacuum Cleaner |
| Desk | Garden Furniture | Video Recorder |
| Dining Table | Hob | Washing Machine |
| Dining Chairs (up to 8) | Lawn Mower | Wardrobe |
| Display Cabinet | Green waste (bags) | Welsh Dresser |
| Carpet (rolled 4ft length) | Lino (rolled 4ft length) | |
Or any other similar item may be collected at the discretion of Council Contact.
- Items that will not be collected free of charge A charge of £15 (inclusive of VAT) will be made, payable in advance, per occasion for a fridge or freezer or amounts in excess of 5 large items or 10 bags, but less than 25 items, or if the limit of 4 requests per 12-month period is exceeded, as detailed in the table below:
| 5 items (or 10 bags) | Free |
| 6-10 items (or 11-20 bags) | £16.00 |
| 11-20 items | £30.00 |
| 21-25 items | £45.00 |
Please note that the paid bulk service is only for excess items from the free items list (3 above).
Items that will not be collected
| Car Parts/Tyres | Radiators | Builders/DIY Waste |
| Chemical | Gas Containers | Cast Iron Boilers |
| Asbestos | Hazardous Materials | Windows or Doors |
| Industrial Packaging | Industrial Containers | Fitted Kitchen Units |
| Rubble, Stone, Soil, Brick etc. | Full or Part Bathroom Suites | Fitted Bedroom Suites |
- Location
All bulky/special collection items need to be located no more than 25m from a place where a refuse collection vehicle (17 tonne) can access. The items listed for collection need to be presented within the boundaries of the property, on the side to which the refuse vehicle normally attends, or from within a recognised refuse storage area. Operatives will not enter homes, sheds, garages, outbuildings etc.
- Waiting Time
Waste should be collected within 15 working days of the customer requesting the service.
- Discretion
Obviously there will be occasions when requests fall marginally outside this policy. On such occasions Council Contact staff should use their discretion and allow such requests. There will also be instances when requests are received from the elderly and disabled (they may require items collected from inside the property etc.) or there may be inordinately long carries of waste to be taken in to account. In such circumstances Council Contact staff will refer such matters to operational managers.
TV’s and Monitors
Due to a recent change in the Waste legislation, we can no longer landfill TV’s and Monitors, so they can’t be taken by our regular Bulk Collection or Wheeled Bin services. We have now been able to arrange a special separate collection for domestic TVs and Monitors. You can request this service by calling the council helpline on 01274 431000.
TVs and monitors should be left wrapped in plastic and located as per guidelines detailed in 6. Location (see above).
TVs and monitors should be collected in 2-8 weeks of the customer requesting the service.
If you do not want to wait for an available collection slot, you can dispose of these unwanted TVs and Monitors free of charge at the various Household Waste Sites throughout the district. Each of the sites has an Electrical cabin where any electrical items can be placed. If you are uncertain about any waste items you have, please ask the Household Waste Site attendant and they will advise you further.
