Our aim in providing this service is to:
- Promote community cohesion and equality in all aspects of service delivery and employment.
- Contribute to a clean and healthy environment by providing an efficient, effective refuse collection service to 206,000 domestic properties.
Service Operating Times
The kerbside collection service for domestic waste normally operates Tuesday to Friday between 6am and 5.15pm. We will try to collect all bins placed out between those times on the specified day of collection. Where collections are delayed due to transportational difficulties, we will always try to catch up on the same day, or the following morning.
The only exceptions to this schedule are when Christmas Day, Boxing Day and New Year’s Day fall between Tuesday and Friday. Alternative collection arrangements for these dates will be published in the local newspaper, along with individual notification to affected households.
Bulky Household Waste Collection
This service can be requested up to four times in any 12-month period, with a reasonable interval between collections (two months). See the Bulk Collection Policy page or call Council Contact on 01274 431000 for further details.
Disruption by Snow and Ice
In case of snow and ice, there may be some disruption to service due to access problems for our vehicles. Check the council service disruption page for details. If your street is not safe for the bin wagon, please try to get your bin on or near to a cleared road. If you can, please assist neighbours who may be less able. If we have not been able to collect your rubbish, please bag it up and put it out alongside the bin at the next collection.
If conditions improve and you can get out, rubbish and recycling can be taken to your nearest Household Waste Centre. If there is no way for your rubbish to be collected after a week, you can request gritting using the gritting request form. We cannot guarantee we can clear your road - we treat 70% of the road network already, and there are many side/back streets that we cannot get down. See the Winter Maintenance Frequently Asked Questions for more information.
