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Informal Resolution of Employee Complaints - Good Practice for Managers

This workshop is targeted at all Managers. It is a requirement of managers on receipt of an employee complaint to seek to resolve the complaint informally. The first step for all managers is to have a successful conversation with the employee to establish the employee's concerns, what outcome they desire and the scope for informal resolution. The work develops the skills necessary to achieve this.

Outcomes:

Have a framework for a conversation with the employee about their complaint taking a no blame, solution focused stance.
Be able to summarise in a constructive neutral way what the employees situation is.
Be able to help the employee to be clear about what outcome they desire.
Be able to help the employee consider options available for resolution.
Be able to describe how the Employee Mediation Service works and make referrals where appropriate.

To view the dates and the booking form for this course, please click on the database link below and enter 'Informal Resolution' into the 'Search Keywords' text field. This will display the various dates and you are able to see further information by clicking on the 'View' buttons.

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