Social Care and Health

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Complaints and Representations for Respite and Residential Staff e-Learning

This module has been designed specifically for Residential & Respite Care staff. This training is a requirement from Ofsted and therefore ALL Residential & Respite Front Line Staff should undertake this course on an annual basis.

As front line staff, you are dealing with service users on a daily basis.

Do you know what to do when they make a complaint to you?
Do you know that there is more than one complaints procedure?

Although your Manager will be dealing with the complaint, you may be the first contact for the complainants. This module will help you make the right decision about what to do with a complaint and will take you through the Social Care and the Council complaints procedures.

These packages can be accessed via any computer that has broadband internet access. You can dip in and out of the modules and your progress will be saved by the system. Upon full completion of the training you will be prompted to print a certificate. Workforce Development will monitor completions.

To gain access to the e-learning you will require a username and password which will be issued by Workforce Development. You need to seek the permission of your line manager before requesting access to this training.

To request a username and password please submit a booking form at the link below. You will be emailed login details so please ensure that you enter the correct work email address.
***Please note that user accounts are issued on a weekly basis.

Link to the booking form

If you require further help or information please contact

Phone: 01274 432384
Email: workforce.developmentwrh@bradford.gov.uk