Social Care and Health

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Preventing and Handling Violence and Aggression (Conflict Resolution)

Audience: People who work in a Bradford Council Adult Social Care Setting who as part of their role come into contact with potentially volatile people.

Learning Objectives:

To provide Trainees with a knowledge of:

Recognising different levels of agitation;
Knowing how to present themselves in a potentially volatile situation;
Knowing how to attempt to de-escalate the situation and deal with it appropriately;
Their own safety and at which stage is appropriate to remove themselves from the potentially volatile situation

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