Do you, or someone you are concerned about, need help?
- Do you or the person you are concerned about live in the Bradford District?
- Do you or the person you are concerned about need extra help at home so you/they can continue to live independently?
- Do you or the person you are concerned about perhaps need to move into a care home?
- Do you care for someone, and feel you need help yourself?
Please contact Adult Services Access Point on 01274 435400 to see whether we can help you.
If the line is busy, please email us at ACS.Access@bradford.gov.uk and we will get back to you as soon as possible.
In an emergency, please contact the Emergency Duty Team on 01274 431010.
What sort of help could I get?
The kind of help we can arrange includes:
- home care (where someone comes to the house to help you)
- day care (care away from home during the day) in a day or resource centre
- regular visits by a nurse or social worker
- direct payments (to allow you to buy in your own help)
- support for carers (such as our sitting service)
- providing equipment or minor adaptations to the home
- help in getting a job or in doing an educational course
- a short break where you spend a brief time in a care home
- help to move to more suitable accommodation, possibly with support available on site
- Longer term placement in a Care home.
Is there a charge for our help?
If you get a service from us, you will usually be expected to pay something towards it. The amount will depend on how much you can afford, not on how much help you get and this will be discussed at the Assessment.
What happens when I ask for help?
If you contact us for help you will be asked some straightforward questions about yourself, or the person you are enquiring for, such as:
- what difficulties you or they are having at the moment
- what type of help you feel is needed
- how urgent the situation is.
We will put you in touch with the team best able to help you.
What happens next?
If it seems that either you or your carer (a family member or friend who is looking after you) does need help, we will arrange for someone to assess the situation.
This might only take one discussion with you, or it might take more than one, not just with you but with any carer involved too. If we feel we need to get information from other people, such as your doctor, we will ask for your permission before we do this.
If the situation is straightforward the assessment might be finished within a few days or, if it is more complicated, it might take a number of weeks.