Interpretation, Translation and Communication Support
The Council recognises that all members of the community have the right to receive a high standard of service and is committed to ensuring that no individual within the community is excluded from accessing services.
To fulfil its obligations, the Council will endeavour to communicate with the District’s diverse communities in a form that is easily understood.
To ensure that our customers have fair access to high quality services, the Council will seek to provide communication support where there is a need for:
- Face-to-face interaction between the Council and customer;
- Providing information about accessing Council services.
In providing communication support, the Council will aim to adopt the following standards:
- Departments will identify customer requirements for communication support and provide access to appropriate services;
- Front line staff will receive training to ensure effective service delivery.
How to access the Service
The Equalities Service takes a lead in co-ordinating, supporting and providing advice, help and support to Council departments on the provision of interpretation, translation and communication support service.
By developing links with local, regional and national organisations we provide advice and support to Council departments in the provision of:
- Interpretation and translation service in the main community languages in the District;
- Braille, Large Print, Audio Tape etc;
- A database of individuals & organisations, which can be used as a resource to access relevant services.
A standard rate of charge is made for any request for interpretation, translation and communication support service.