Debt Recovery Collection Policy
If it is not clear to you why the invoice has been issued or if you disagree with the invoice you have been sent, you should contact the department that has issued the invoice to discuss what you object to and why. You should write to the Debt Recovery Section in the Council's Main Office in Britannia House.
When you receive your invoice, if you think you will have difficulty paying it by the due date contact us to discuss an alternative arrangement for payment.
If you do not pay your invoice by the due date, or keep to any arrangement for payment you have made, we will send you a letter to remind you of the amount outstanding. Where payment is not received or you have not brought your payment arrangement up to date we may take action in the County Court to enforce payment of the debt.
We can still be contacted to discuss an arrangement for payment even at this stage. However we should be contacted as soon as possible after any letter you have received for non-payment
Please look at the links below for more information.
