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Advice, Benefits and Council Tax

Benefits appeals and reviews

We try to make all decisions about your benefit correctly.

You may think that a decision is unfair but we have to make our decisions based on benefits legislation.

If you think that the amount of benefit we are paying you is wrong you can:

  1. ask for an explanation
  2. ask for a revision
  3. make an appeal

Ask for an explanation of your benefit

  • We will explain how your benefit or an overpayment has been worked out
  • We will show you the information we have used to do this
  • If we find a mistake we will correct it and send you a new decision
  • We will advise you if there is anything else you can do

Ask for a revision

  • Usually another officer will look at you claim
  • If we find a mistake we will correct it and send you a new decision
  • If we find that the decision is correct we will explain why
  • We will advise you if there is anything else you can do

Make an appeal

  • Usually another officer will look at you claim
  • If we find a mistake we will correct it and send you a new decision
  • If we think the decision is correct we will refer your appeal to Her Majesty’s Courts & Tribunals Service
  • The evidence will be considered by a judge. You can choose if you want this to be dealt with as a written appeal or
  • You can request an appeal hearing. You can attend with a representative of your choice, there will also be a council officer available to advise you
  • If you choose to attend an appeal hearing you will usually be given a decision the same day

Who can appeal?

You can appeal if you are the claimant or someone appointed by them as an authorised representative.

Landlords or their appointed agents can appeal some benefit decisions.

Landlord’s appeals

Landlords can submit appeals for the following reasons:

  • whether or not to make Housing Benefit payments direct to them
  • where the authority has decided that they are not a “fit and proper” person to receive payments of Housing Benefit
  • where the authority has decided that an overpayment of Housing Benefit can be recovered from them

Appeals against overpayments

If you appeal an overpayment we can look at:

  • if it has been calculated correctly
  • if legislation allows us to recover it

There is no right of appeal against who we decide to recover an overpayment from if it has been calculated correctly.

Making your appeal

Write to us at:

Benefit Appeals, Britannia House, Hall Ings, Bradford, BD1 1HX

Your letter should include:

  • your name and address
  • your claim reference
  • details of the decision being disputed
  • the reasons why you think the decision is wrong
  • your signature. If your letter is submitted by someone else representing you, they need to include a signed letter from you authorising them to act on your behalf.

Your appeal should be signed or if submitted by your representative be accompanied by a signed letter of authority for them to act on your behalf.

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